There are multiple issues with the electric vehicle. The only positive points are the powertrain & battery life.
BHPian Venky03 recently shared this with other enthusiasts.
My EPluto 7G has completed almost 8 months now, the running has primarily been in the city only.
Positives
The powertrain and battery life is excellent, most of the time the scooter is used with 2 pax and still it is delivering 80-100kms per charge on mixed modes in the city. I’m very happy with the range and niggle-free powertrain, but sadly this is where the positives end.
Some main issues
Headlights – They’re bright but unfortunately most of that light falls on the face of oncoming traffic even on the low beam. I’m sure the company is aware of this, it is a serious issue and there should be a voluntary recall to at least adjust the throw in a way that it doesn’t blind the oncoming traffic.
Suspension – It’s just present because they had to provide a suspension and that’s about it. Don’t know which vendor they’re sourcing it from but it is not suited for Indian roads. They’ve updated the rear shock absorbers in the latest iteration of ETrance Neo, but will cost 2300 to upgrade. The rubber bushes in my rear shockers were already changed once, now they’ve started to squeak again.
Cosmetic condition – As I own a matte version, the paint is single stage. I was fine with it since I faced no issues with matte paint on my Jupiter. But the paint is too soft, it’ll come off even if you use a good quality micro-fibre cloth. One of the users contacted the brand about it and got the reply that it can’t be painted, instead change the entire panel; isn’t this counterproductive?
Also the rust, it is present everywhere. Please note that the scooter was protected with the provided cover throughout the monsoons.
Product branding starting to fall off, also the company logo and every chromed surface on the scooter has also started to rust and I can’t use a chrome polish on it without touching the paint.
Need to polish the chrome ring around the headlight and the chrome mirrors almost every week.
Very soft plastics used.
Now, this is my friend’s EPluto which is just 2-3 months old and is the new model with increased boot space.
And he is facing the same major issues, so this means that the company has decided to not take any action regarding the initial feedback from early adopters.
When I confronted my dealer regarding this he asked to get the mirrors painted or replace them with a new pair.
Conclusion
I’m generally very optimistic with Indian startups as I’m myself a part of that ecosystem, but at earlier stages of a brand, it is very important to start acting up on the basis of customer feedback.
I’ve tried to contact them on the provided WhatsApp number about the same but no response even after a month. Now lodged a formal complaint last week from the form provided on their website, will keep this thread updated with how it goes.
Even after facing such issues, I would’ve happily dismissed them as gen 1 issues and invested in a gen 2 product from them; but it seems that they’re not ready to acknowledge that the issues are present in the first place let alone fix them. I was completely aware that the EPluto is a gen 1 product and was ready to deal with the niggles, but ignorance and total lack of customer support from the brand is unacceptable.
I’ve had a very pleasant experience with both their dealers in Thane (Maitri Motors) and Borivali (RC Automobiles) but it always comes down to the brand at last.
I expected better from PURE, but it seems that they have different goals.
Keyword: My Pure EPluto 7G electric scooter: 8-month & 1300 km update