- The car was returned to me later that day without any attention given to the requests related to the entertainment system or the engine oil.
- Mahindra Xuv300 BS4 Diesel 4th service update (Paid one)
The car was returned to me later that day without any attention given to the requests related to the entertainment system or the engine oil.
BHPian Vijin recently shared this with other enthusiasts.
Mahindra Xuv300 BS4 Diesel 4th service update (Paid one)
What overfill is considered acceptable?
According to the owner’s manual, the engine oil refilling capacity for the BS4 Diesel XUV300 is 6L, and that is how much they pour. But when we check the oil dipstick, the level is almost one centimetre above the maximum. The possible additional stress on seals and gaskets worries me (maybe I am overreacting). Hence this time when I went to the service centre (Automotive Mahindra, Attapur, Hyd), I asked the Service Engineer (SE) to only fill it up to the max marking and not any higher. The SE told me that, unlike other dealerships, they only fill a little above 5L and that is the required value.
The car was delivered later (drop-off service). The engine oil level was, however, much above the maximum level when I examined it the next morning. I sent a picture to the service technician, but I never heard back. After a few days, I sent Mahindra Customer Care an email asking what the “recommended” amount of Engine oil to be replaced was and sharing what I had noticed. Customer support only added a few contacts from the same service centre and made no recommendations. I had to wait about two weeks to follow up and speak with someone.
Even after I pointed them out that the reading came from a cold engine on level ground, one technical manager kept arguing that I was mistaken and didn’t know how to check the oil level. I told him that even if it was true, he could test it on any xuv300 bs4 diesel that came to his garage in any condition he wanted. I was a little miffed by his response, “Those cars are customer cars and I can’t inspect them.” I questioned him on the claim that they never check the dipstick level of any vehicles brought in for engine oil changes. He then consented to make another technical person a call.
Afterwards, a different service agent showed up at the apartment, looked at the car, and confirmed that the oil level was higher—but only by about 200 ml—and said there was no need to be concerned. In any case, I asked him to drain the extra. He returned with another technician after a couple of days to drain that little extra. To my astonishment, none of them knew how to jack up the car, so I had to assist. Finally, the excess oil was drained.
Service Center attempting to squeeze out
The SE made me sit in front of him for nearly 45 minutes after I gave the vehicle for servicing. SE kept scrolling through the profile of my car as if they were looking for some fault and using it to impose guilt and compel me to spill more to cover it up (again maybe I was overreacting)
Here are some of the highlights:
- After approximately 10 minutes, SE stated I had a little accident a few months ago and mended it at Trivandrum Service Centre. I acknowledged.
- SE showed me his monitor and stated I had missed the first free service. I mutely remarked, “That’s not right, and I had done my first servicing in the same facility within a month of purchase,” as I glanced at some data and a screen. SE argued that the information was not in the system, so I did not receive the first service. I showed the service date and invoice on the Mahindra WithYouHamesh App on my phone. SE was taken aback and checked my phone twice or three times. “Good,” he continued, “keep these details handy.” “Ok, will do,” I replied.
- Then, SE claimed that I just added an additional year to the company’s standard 2-year warranty. Two more years of the extension were open, and he smirked that he would take care of it. I kindly explained to him that I already had the maximum five-year warranty and that unless anything further was offered, I didn’t need his assistance. I reopened the WithYouHamesh App while SE continued to scroll. He quickly acknowledges that I am correct.
- SE pressed me to get an underbody coating after that, but I politely declined. When he pressed me for reason, I politely told him that I had previously completed a 3M coating and that there are a few rounds of complimentary top-ups available.
- I then requested him to upgrade the SW in the entertainment unit, and he verbally agreed. I ask him to perhaps write it on the job sheet, and he responds that it is fine and he will take care of it.
The car was returned to me later that day without any attention given to the requests related to the entertainment system or the engine oil.
I took advantage of the subsequent service appointment to drain the oil and asked him to bring a pen drive and update the software.
As pointed out in our official reviews: Mahindra’s after-sales service quality is a hit or miss. Remains a gamble
Keyword: Mahindra XUV300 diesel ownership: 5 recent service centre highlights