A video of a Mahindra Scorpio N SUV leaking water through its sunroof and overhead speaker grille has gone viral and Mahindra has responded to this video with its own video.
Diving into details, a 53-second video of a white Mahindra Scorpio N SUV parked under a natural waterfall leaking water through the sunroof and overhead speaker grille has gone viral and Mahindra has responded to this video with its own 59-second video.
In the response video, Mahindra recreated the scenario by parking another white Mahindra Scorpio N SUV in what appears to be the same waterfall. Moreover, there is no leakage of water inside the car. Reassuring its customers as a one-off incident.
However, some netizens were not happy with the type of response from Mahindra as they claim that the company did not address the grievance of the customer. However, a section of netizens were happy and praised the quality of Mahindra products.
That being said, big brands usually go for best practices while handling such social media crises. This is usually done by reaching out to the customer, acknowledging the concern and being transparent as possible regarding the situation.
Moreover, it is also worth mentioning that Mahindra missed this opportunity to speak about the issue, leaving netizens guessing about the cause of the water leak issue shown in the viral video.
Also, parking a car under a waterfall is very dangerous as a sudden gush of water can easily push the car. Furthermore, parking a car under a waterfall also poses the risk of falling debris and rocks on the car, which can cause a lot of damage as well.
Thoughts About Mahindra Response To Viral Video
Considering the size and experience of the brand, Mahindra could have made the best use of this situation to address the concern of the customer and further improve the reputation of the brand among the public.
Keyword: Mahindra Responds To Scorpio N Water Leak In A Unique Fashion – Netizens Baffled