I had a hard copy of the Team-BHP PDI checklist. Once the staff came to know that I’m a BHPian, I was greeted with another level of admiration.
BHPian sudanmohit recently shared this with other enthusiasts.
Finally, finally, finally! The Holi was really a happy Holi. Got to do the PDI of my Gajraj (AX7L MT D black). Drove 110 km one way to Udaipur for the same (wonder why can’t they keep the stockyard next to my house). My daughter accompanied me to help me with the checklist (or maybe to keep a check on me as directed by the home ministry).
Wanted to divide this post into good and bad experience points. But all I could gather was good and better.
Knowing it to be a half-day for Kas Auto Udaipur, I tried to be the first entry pass holder there. Reached the dealership around 9:40 am. Immediately helped by the staff to reach the stockyard for finalizing accessories. Nobody tried to press anything anywhere. I ordered only a few add ons to be installed before delivery.
After checking out the accessories, came a shock. My car was not there in the stockyard! Then I got to know about the promptness of the staff. Since they knew about me coming for PDI from a distance of about 2 hrs, so to save everyone’s time, my car was already shifted from the stockyard to the dealership yesterday.
We came back to the dealership and the car was brought to the delivery area for PDI. A home installer guy (Alamzeb) came to help. Very patiently he explained most of the features. Now came the best part and I can never thank TBHP friends more. I had printed a booklet for points to cover in PDI for XUV 700. The staff there were surprised to see such a detailed PDI checklist. Once they came to know that I’m a bhpian, I was greeted with another level of admiration. I was even asked questions about some of the doubts they had and luckily, I was able to answer a few (thanks to team-bhp again).
The same courtesy was shown by the sales department too. Mr Subodh was very nice to interact with. Nobody tried to force anything at all.
No extra compulsory accessories, no handling charges. I wanted fastag from my own provider, they didn’t ask any questions.
I already had an insurance quotation (around 48k) from United India (with the engine, tyre, fob cover, nil depreciation, RTI etc and all bells and whistles). They were not able to match the outside rates, so not even once anyone tried to insist on their insurance options. Please note that I do have an NCB certificate from my last Vista so it saved some of my otherwise leaking vitamin M.
Sorted out most of the details regarding payments etc and told them to deliver it on Monday/Tuesday at their Chittorgarh dealership. I asked them a question regarding extended warranty but nobody had any idea about it. I would be thankful if any of our esteemed friends can help me out. There is a general option of 7 yrs extended warranty in the hamesha app. Is it applicable to XUV 700?. Has anyone opted for it? Please share your knowledge.
My daughter had her favourite grilled vegetable cheese sandwich, thanks to the customer relations department. I was the first customer to enter the premises and last to leave. Finally, at around 2 pm, we left for home fully satisfied.
A special mention of Mr Naved ji is a must. He helped me throughout despite being out of town.
The only negative part (which I was expecting) was missing rear sequential indicators and a single key. Though they are to be delivered and fitted after a few months. I’ll be given a letter regarding the same on the day of delivery. Now I couldn’t take many pictures during PDI, but sharing a few I could.
It’s only a few days now for us to welcome our gajraj home.
Keyword: Drove 110km to do PDI of my Mahindra XUV700: Good dealership experience