- I consulted two authorised service centres & based on the symptoms, both of them blamed it on a faulty fuel pump.
- First Solution
- Issue Repeated
I consulted two authorised service centres & based on the symptoms, both of them blamed it on a faulty fuel pump.
BHPian sandhyab recently shared this with other enthusiasts.
Hello fellow BHPians and experts, I need your support in deciding on my next course of action. However, before moving forward, let me detail my small journey with the car.
In Nov 2021, bought a May’19 Pre-Worshipped Jeep Compass Longitude AT with 39000 Km. Till April 2022, the car was driven only for additional 3000km. With Covid subsidizing, took an outstation trip to Kota from Delhi, some 400 Km one-way trip.
Issue
While returning from Kota, the car started losing power. I checked the gear lever and ‘D’ was blinking. I somehow managed to park the car on the side of the highway. Also, the engine had turned off. After putting the car in P mode, turning the engine on and putting back into ‘D’, the car started, however, within a few kms it lost power again, and ‘D’ was blinking.
Somehow managed to park the car again, Googled the closest Jeep service center and spoke to a technician who after listening to the symptoms promptly called it a Fuel Pump issue and said the part is not available, so we will have to take RSA to bring the car to Jaipur and leave it there for at least a week. This was not an option so decided to take a 3rd party crane service and bought the car back home to Delhi.
First Solution
Once back home, called Jeep RSA and they picked up the car from my home and took it to the local Okhla service center. Even the local Jeep advisor said fuel pump issue with no part availability, and no specific reason for the failure of the pump was mentioned. However, as promised, within a week the part was arranged and the car was handed over to me. The car still had the original 3-year warranty and hence no payment was needed.
Issue Repeated
Coming to this week, the car had been driven only 400 kms since the Fuel Pump change, and the same symptoms have returned when I was coming back from Greater Noida. However, the Jeep warranty is now over. Bought the car from Mahindra First Choice whose warranty still exists.
Dilemma
So would like to know what are my options for the next steps, in my mind, these are the options:
- Use Mahindra First Choice Warranty – However, I am very skeptical whether they would have the needed expertise to resolve the issue.
- Take the car to Jeep Service Center – Let them diagnose and fix the issue. But I also have a doubt, did they even change the Fuel Pump for which they did provide a bill. How can a part fail within a month? So either they didn’t change the part or the diagnosis was wrong. Also, I think this would be a very costly affair for my pocket.
Oh and if our experts know of the issue and have any additional suggestions that would be highly appreciated.
Here’s what GTO had to say about the matter:
The issue was reported to Jeep & the car visited the Jeep workshop while it was still under warranty coverage. They haven’t fixed it right. Reach out to Jeep directly and put all supporting documentation. They have a responsibility to repair your car under warranty.
Also, PLEASE always take an extended warranty. We literally shout it out from the rooftops on Team-BHP. Wish you’d taken it, especially when you saw this problem crop up.
Ask them how it works. Use the Mahindra First Choice warranty only if they are sending it to the Jeep workshop.
Here’s what BHPian Dr.AD had to say about the matter:
Sorry to hear about the troubles with your car. I am no expert in Jeep Compass, however, just logically thinking, it seems improbable that blinking “D” on the gearbox is connected to fuel pump issues.
Blinking “D” usually indicates a transmission error. This will be related to some components of your automatic transmission system. If you do a simple google search for “blinking D in automatic transmission”, you will find a lot of articles. Not a single one of that would indicate a fuel pump issue.
I think even if they actually changed the fuel pump in warranty, your issue was unrelated to that, and hence, it appeared again. This is my guess. I could be wrong since I do not know much about the specific implementation of this in Jeep Compass, but my answer is based on generally what the blinking “D” indicates in any AT car.
Further, blinking “D” will surely throw an error code (DTC) that you can see if you scan the car. You can ask the service center to scan the car in front of you and check the error codes. Very likely you will see the car throwing an error code related to transmission components (e.g. clutch or clutch-related parts).
By the way, you should not drive your car at all when there is any transmission error. This could be a serious error. You should get this sorted out before driving the car.
I would say take it to Jeep Service Center and insist on them checking all transmission errors, and fixing the transmission issues under warranty (since last time you had mentioned the same issue under warranty). Your car is still too new to go outside the authorized service center. Explore the authorized service options fully first, and only if required, go outside later as Plan B.
Here’s what BHPian neelkumar had to say about the matter:
This is unfortunate.
Escalate this at the service centre and also to Jeep so that they get this fixed under warranty.
Also, if you have the warranty policy document from MFC, read that and see where they get the cars serviced. I’m just guessing here, but I think they will send the car to the OEM service centre because that will be easy for them as well.
Here’s what BHPian Kosfactor had to say about the matter:
When the vehicle is otherwise driving around, is there smoke from the exhaust or loud injector noise etc?
Fueling issues will show some symptoms, while the fuel pump is fixed earlier whatever messed with the fuel pump would eventually wear out the injectors as well leading to engine shutdown.
A transmission fault may not cut out an engine in the middle of a drive. A less frequently used diesel engine will develop injector & fuel pump issues sooner or later.
Keyword: Blinking D on gear shifter & power loss issue on my used Jeep Compass