I’ve had the bike for the better part of 48 hours now and I couldn’t be happier with the motorcycle.
BHPian7.83hz recently shared this with other enthusiasts.
There has been a few updates since my booking saga. There clearly has been a movement in the communication channels at both the dealer and India after posting about the incident through the forum.
Right after my initial payment was fully refunded back to my account, the dealership principal got in touch with me and offered me to wait until the next batch of bikes arrive in the country. In-spite of having a few other bookings lined up for the Desert X, they still offered me the the first bike from their dealership without making any unjustified demands this time around. They clearly were apologetic about the incident and came through with honesty about where exactly the mistakes were made the previous time around.
I then asked them to hold the spot for me a couple of weeks till I let the matter cool down a little for me and had some time to think it all through. I also in the meanwhile with the help of NoFear got in touch with the another dealership and scheduled for a test ride.
I did the test ride back to back with the Tiger 900 Rally Pro, my next best option in the market for the kind of motorcycle I’d been looking for.
The Tiger’s always been good but never quite cut it for me in the multiple times I’d ridden it. 5 mins on the Desert X and I was right at home. It is a beautifully balanced machine. The chassis and suspension feels built to take a beating all while being extremely communicative of rider inputs and terrain feedback. I wasn’t quite sure what the L twin would feel like in this application but it’s undoubtedly a great match. A few things could have been better but that’s nitpick territory and probably best saved for a different discussion.
Within 10 mins of getting off the bike on the 31st of March, I’d made a call to the dealer principal and re-initiated my booking. On the 6th of April the motorcycle arrived with the dealership and a few days later on the 13th of April, it was at my doorstep in Guwahati.
I must say, this time around, everyone at Ducati has been very prompt and efficient in handling the order and delivery cycle. I’ve had the bike for the better part of 48 hours now and I couldn’t be happier with the motorcycle. I’m hoping this continues with the after sales service and all that follows in a healthy long term relationship with Ducati.
Also hoping that this incident makes way for more clarity and openness between dealers, corporate and other motorcyclists who might have had similar experiences.
Keyword: Took delivery of my Ducati Desert X motorcycle: Purchase experience