The Total Support contest is also a way for the dealers to benchmark and gauge the quality of their employees in sales and aftersales, and work on improving aspects that are lacking. All Total Support contestants are required to undergo an intensive training session to brush up on their knowledge two weeks before the contest.
In the contest, the contestants are tested on theoretical and practical applications in three categories i.e. Sales, Service and Spare Parts. Besides testing their knowledge and skills, the Total Support contest aims to boost their drive for improvement and accomplishment.
In the Parts category, the contest includes evaluation on the knowledge to identify the differences between Hino genuine parts and forged parts. The contestants are also tested on their expertise on using the Electronic Parts Catalogue for speedy and accurate determination of the proper parts required by the customer. Additionally, knowledge of warehouse safety and operations as well as proper packing and delivery procedures are also tested.
Management of Hino Malaysia kicking off the Total Support contest.
This year, a total of 130 contestants from 36 Hino authorised dealers took part to vie for the top spot in the three categories. The grand prize winner gets to go back with the title ‘3S Champion’ and the Challenge trophy as well as cash incentives. Further, all the champions will get a chance to visit Hino Motors Limited in Japan next year.
Keyword: Hino Malaysia Encourages Skill And Knowledge Development Through Total Support Contest