I was requested to take a test drive to ensure all the complaints are fixed but I politely declined and said I will come back if any issues are persisting.
BHPian theexperthand recently shared this with other enthusiasts.
3rd service update
Reached the service center by 9.15 and I was the second customer to reach the ASS. By 9.30 SA came and I was out by 9.45 – the process was smooth. Lokesh inspected the car and noted down the complaints, and told me that I can expect the car back by 5.30, which was a pleasant surprise.
While explaining the charges, I asked for the AMC but he informed me that since I am not opting for wheel alignment and balancing, AMC will be costly – also, Tata increased the AMC price from 10XXXINR to around 13500 INR a few days back. So, I did not opt for the AMC.
By 11.30 I got a call from Lokesh saying that the brake pads needs to be changed – I gave the permission to change them.
By 3.30, I got another call from him saying that work is done and I can come and pick up the car by 5 PM IST.
Reached the service center by 4.30 and to my surprise, there was hardly any rush – this was diametrically opposite to my experience during 2nd free service, where the service center was teeming with vehicles.
Lokesh was out doing a test drive of another car and he came back by 4.45 and explained the items and prepared the bill. He asked if I want to take a test drive to ensure all the complaints are fixed, but I politely declined and said I will come back if any issues are persisting.
Paid the bill and I was out by 5.00 – overall, a very smooth experience.
- KM Done – 11204
- Date: Feb 14, 2022
- ASS: Prerana, Kudlu Gate
- SA: Lokesh
- Parts replaced: Front brake pads
- Total Cost: 15032
Complaints
- Khat khat sound from left rear shock absorber while going over potholes.
- Wiper washer nozzle not spraying water properly.
Other points
- Did not opt for alignment and balancing.
- DEF was already filled by myself.
Likes
- No rush, so it was much easier to talk to SA and no waiting time, either to get SA allocated or to get the billing done.
- Smooth process – unlike my previous visit, giving the car to service, billing and delivery did not take much time.
- Neat and clean service bay. I inspected the entire service bay in the morning and in the evening and I was really happy to see that the bay was kept really neat and clean, even at the end of the day.
- Good communication – Lokesh kept me updated about the progress and the car was ready when I reached the service center.
- All complaints were fixed satisfactorily.
Dislikes
- The brake pad life – 11200 KM is very less. I think the standard lifespan of Harrier brake pads is around this much since 2 of my friends also changed the brake pads – one at 12,000 km and another, below 10,000 km.
- The lady at the reception has absolutely no idea about the different AMC packages. I wanted to enquire about the cost of Gold AMC packages but did not get the info from anyone.
Verdict
- Discounting the fact that the brake pads did not last much, the service experience was very good.
Infotainment system updated with the latest version:
Brake pads at 11204 KM
The final bill:
Keyword: 5 things I liked about a Tata SC during my Harrier's 3rd service