Skoda needs to open more service centres as now they are selling cars in 1000s and cannot continue with the same setup for 100s.
BHPian thanixravindran recently shared this with other enthusiasts.
Last week, I visited the service centre to get the software update for the driver side window issue and more importantly to get the wheel balancing and alignment done as I do it at 10K intervals.
I booked an appointment but was 30 mins late in the morning due to OMR traffic. It was a week day but service centre is heavily crowded with cars. There is not even space to park the cars freely. It is nice to see so many Kushaq’s coming for service but alarmed how they are going to handle the volume.
Since I endured the traffic already, I decided to get it done anyway. Service advisor did a quick check and gave the form. It is a mistake not to have taken photos of car as Skoda still uses old paper style service form. I gave the car by 10AM and went to the lounge.
To my surprise couple of people who gave car for service are working from there. After participating involuntarily in their laptop teams calls for sometime, decided to go to Starbucks next door to spend some time. More surprise, it has turned into free co working space itself with free WiFI. People taking a walk in between work too across coffee tables
Around lunch time, saw in the app that car went to test drive after wheel alignment, so decided to return to service centre. I also got a call for my interest in accessories. Upon enquiring for puddle lamp, I was told it is only for Top end as it only has connector to take the puddle lamp. Disappointed with Skoda, just picked up the boot mat and door sill protector which were long overdue.
Now to make things interesting, there is small fresh dent in rear right door. I am sure it was not there in the morning when I started home. SA told it was there when I gave it to him but he didn’t marked it in the form. He is a young guy and was polite despite overwhelmed by the crowd and I reminded myself being in India, so gave up without arguing.
I simply don’t want to waste time there and get into even poor workmanship trying to fix it. It was already close to 3.00PM and I need to to go for an appointment. So took the vehicle and went. It will serve as a reminder in future to be there in service bay rather than participating in other teams calls or enjoying a coffee.
Skoda needs to open more service centres as now they are selling cars in 1000s and cannot continue with the same setup for 100s. And just digitise the service form filling with pictures. Hyundai has done that. Just learn from competition.
Keyword: Why I was disappointed with my Skoda Kushaq's first service experience