The person working on replacing the number plate had butter fingers, and his hand slipped while unscrewing the plate.
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Triumph – Speed 400 Delivery (Update):
I finally got my bike! But the overall experience was absolutely stressful and frustrating.
TL;DR: Dealership messed up the timelines of delivery. They also messed up the bike allocation.
They ALSO messed up my number plate and address on the RC. But at least I have the bike now so yaaaay?
Pre Delivery:
Screw up#1:
Last week on the 4th of September, I got a call saying that my bike should be available and ready for delivery by the 8th. I take a day off from work and travel a fair bit only to find out that the SA’s messed up the timeline and the bike was still in the yard. I found this out after being made to wait for more than an hour without anybody attending to me or addressing my concerns. I had to corner another SA and he had to find out what the deal was.
The registration and documentation was all complete, so why the heck were these guys delaying the delivery?
My SA was the worst. He promised he’d be right with me, then he pulled a Houdini and never bothered to show up.)
D(elivery) – DAY:
I get a call at around 4:30pm on the 11th from the showroom, and they inform that the bike is ready for delivery and that i should be there by 6pm as showroom closes at 7pm.
11th September was a Bandh in Bangalore. No autos, no cabs, nothing. I somehow booked a Rapido after multiple attempts across many apps, and ended up at the showroom by 6pm. Having reached on time, I make my way to the first floor and see my bike sitting there, all nice and pretty and polished.
This is where it all starts to go downhill.
Screw up #2:
Upon closer inspection, I noticed that the Chassis Number allocated in my RC did not match the chassis on the bike with the registered number plate. My chassis number is xxx51, and the bike presented to me had the chassis number xxx57.
In their defense, 1 and 7 did look a lot alike but that’s no excuse for this. Had I not inspected carefully, i would have been in a major pickle once I took that vehicle on the road.
THANK GOD I NOTICED THIS. THIS IS WHY PDI IS IMPORTANT!!!!
Screw up #3:
I immediately pointed out to the showroom folks that there’s a mismatch, and they get working on swapping the number plates with my actual bike. Just a minor effort right? HELL NO. The person working on replacing the number plate had butter fingers, and his hand slipped while unscrewing the plate. This resulted in a long deep gash on my back number plate. The bike hasn’t even been delivered yet and there’s already damage. Great!
I was obviously miffed and showed this to the reps. They took a picture of it and said they’d try to get a new number plate. Let’s see.
Screw up #4????
This one’s not that big a deal but I also noticed that the pin code on my RC and other documents is incorrect. It’s supposed to be 560070, but the agents messed up and registered it as 560085. I’m not sure how big of a boo boo this is, but I’m going to try to get this corrected everywhere. I’m not even angry anymore, I’m just disappointed.
Finally after dealing with a wide spectrum of emotions, and seeing 3-4 people get their new bikes and blissfully ride away into the traffic, it was time for me to do one final inspection and sign the documents. Everything looked acceptable, and I signed the forms and made my way back home.
A lot of people have already said this, but the bike handles traffic SO WELL. The 12-14km ride back home in the cool Bangalore weather with slight drizzling rain made me forget what a shitty experience I had overall that day. I genuinely don’t have anything to add in terms of reviews of the bike. This post was intended to be more of a dealership/showroom experience.
Some F.Y.I’s:
- First service after 1k kms or 30 days, whichever is sooner.
- Road side assistance is available.
- 2 years standard warranty + 3 years extended warranty.
- Suspension adjustment kit and first aid kit was missing from the list of deliverables. This will be provided later.
Keyword: Had a frustrating experience taking delivery of my Triumph Speed 400