It also has the largest EV fast-charging network.
American data analytics company JD Power revealed that Tesla's North American Charging Standard (NACS) is the most reliable in the US, making Tesla the top choice among electric vehicle (EV) buyers. Aside from reliability, Tesla also has the largest fast-charging network in America, with nearly 19,500 hubs nationwide, while adding 1,292 supercharger ports in the first quarter of 2023 alone. To put that in perspective, EVgo has the second largest network, with around 2,250 fast charging ports in the US.
JD Power's data showed that Tesla is in a league of its own regarding EV charging station reliability. The study stated that only 3.9% of EV drivers could not use the Tesla supercharger network to charge their vehicles. In comparison, 21.6% of EV drivers could not charge their EVs using non-Tesla public charging stations.
JD Power's data suggests that Tesla's NACS is the more reliable EV charging infrastructure network. It also listed higher customer satisfaction ratings for Tesla's DC fast charger (Level 3) compared to rivals such as General Motors (GM) and Ford.
Tesla's overall customer satisfaction rating is 734 (on a 1,000-point scale). The closest manufacturer to appear on Tesla's rearview mirror is GM, with 586, a significant 148 points behind. Closing in on GM is Ford with 544, while Rivian is not far behind with 542.
Of note, these EV makers have already agreed to partner with Tesla to use the NACS-equipped charging network in America.
Ford was the first automaker to pull the trigger, granting Blue Oval EVs access to over 12,000 Tesla superchargers in the US and Canada next year. This results in integrating the Ford F-150 Lightning, Mustang Mach-E, and E-Transit models with a Tesla supercharger-compatible adapter and software.
GM has also partnered with Tesla to allow its EVs to use its supercharger network throughout North America starting in 2024. Rivian and Volvo have also agreed with Tesla to use its EV charging network, while VW Group's Electrify America has confirmed that it will adopt the NACS connector by 2025.
Keyword: Tesla's Supercharger Network Is The Most Reliable In The US By Far