Image: Tesla Australia
Tesla has told customers that their orders for the new Model S and Model X flagship electric vehicles, including the Plaid models, will be cancelled because of a decision to not produce the car for right hand drive markets.
“Due to recent changes to the vehicle program, Model S will not be available in Right Hand Drive,” an email from Tesla said to one client.
“Unfortunately this means your order is unable to be fulfilled and will be cancelled. You will receive a full refund for any payments made. We understand that this may be disappointing news to receive and want to apologise for any inconvenience caused.”
Other Tesla clients reported receiving a similar email on Friday. They have been offered refunds and $3,000 credits to buy a Model 3 or Model Y.
“In the next 24 hours, you will receive an email containing important details on how to process the refund of any payments you have made. Once these details have been confirmed, we will be able to process your refund within 14 business days,” the email said.
Other Tesla customers vented their frustration on social media. “It’s disappointing,” said one.
more to follow
Keyword: Tesla cancels Model S and Model X deliveries in Australia and other RHD markets