Already paid Rs 35,000 extra to change a part, now I’ve received another Rs 50,000 quote to fix the issue.
Hi,
This is regarding Volkswagen’s service.
Car details below:
- Brand: Volkswagen
- Model: GTI 1.8, 3-door (1 of 99 – limited production)
My car met with an accident and suffered frontal damage back in November 2021. After a wait of around 6-7 months, it was restored with lots of hassle. The billing amount was around Rs. 4.5 lakhs.
Since then, my car was throwing up different kinds of errors that came and went randomly. I dropped the car off at the service centre again. They took 10-15 days to diagnose the problem and said they had cleared the errors and fixed them.
The very next day, the same problem came up – errors popping up and going randomly. So again, I dropped it off at the service centre. After a few days of diagnosis, they gave me a quote for a replacement spare part costing around Rs. 35,000 which would solve the issue. I approved it and after a wait of two months, the spare part was made available. They said the issue was fixed.
However, the error kept on popping up as before. Frustrated, I dropped the car off at the service centre again and now, they have again given me a quote of Rs 50,000 for a replacement spare part.
Sharing a post that was posted on Team-BHP when the car was crashed.
Here’s what BHPian MBond007 had to say on the matter:
It seems the service centre guys are treating you as a golden goose who lays off golden eggs whenever asked. In all likelihood, those guys are replacing perfectly fine parts from your car and selling them at a discount in the used parts market. Get the car inspected at a good FNG and if the problem still persists then get rid of the car.
Here’s what BHPian omar had to say on the matter:
Indrajeet, it is really sad to see you go through this.
Having owned a GTI, I understand how special the car is. I would recommend you get the car checked independently or through another service centre as well if possible.
Could you share some details of the error codes?
Do let me know if you need any specific help. I can reach out within the GTI community as well if required.
PS: I know the first owner of your car and he was also really saddened by the situation, back when the pictures of the car were posted originally.
Here’s what BHPian anoop.u had to say on the matter:
Is the VW Service Centre in Bhubaneshwar behind OSL BMW?
The entire VW operations here are nothing but a circus with a bunch of clowns running it. I was there on the 22nd of March to get the washer/wiper pipe replaced which has developed a leak. As expected, they do not have the part in stock and ETA is approx 10 days.
Back in Nov 2022, I had my Polo towed to the same ASS for a faulty starter motor (part under warranty). They did some jugaad fixes instead of replacing the faulty part as they were unable to place the order for the replacement due to some technical issue at their end. After waiting for a week, I gave in and got the car back from them with a temporary fix.
Keyword: Spent Rs 4.5L restoring my Polo GTI after accident: Still facing issues