The showroom simply asked me to wait till the next allotment. I might cancel the booking after this sour experience.
BHPian ubermensch recently shared this with other enthusiasts.
Chiming in to share a very absurd experience.
A little background: I have two cars in the family. My Innova Crysta and Dad’s Corolla Altis, both diesels. Owing to the ten-year limit on diesel vehicles, I had to part ways with the Altis. In search of a new car, I booked two cars that would appeal to the enthusiast in me: The Jimny for the entire package and Verna 1.5 Turbo Manual SX(O) for the only engine that is remotely near the Chevy Cruze.
Long story short, I had to cancel the Jimny and go with the Verna because I needed a car yesterday, with today being too late. I got a call from my sales executive that the car is in transit and I can have the car next week.
Fast forward to today, the day which was chosen for the PDI. I printed the good old checklist from TBHP and went for the PDI with extreme impatience, with my cheque book in one pocket and Murphy’s law in another. I was produced an invoice, which would be paid if the PDI went well. This is when things get ugly.
The invoice (attached invoice is mine) was billed for the ex-showroom price of the model I booked (Verna 1.5 Turbo SX(O) Manual) while the chassis number and description are for a completely different variant which is three tiers lower than the one I booked. The sales advisor was adamant that this is the car I had booked and did not believe it until I showed him the booking receipt!
The showroom was pretty unapologetic and brushed it off as a human error and simply asked me to wait till the next allotment. It is only when I called Hyundai’s helpline that the Sales Head said he would need an hour to arrange another car. An hour later, he said he’ll tell me the exact details tomorrow. i.e. 16th June. I feel like this is just another tactic to buy more time and have me cool my aggression, which shall only increase if they do not yield results.
I feel like in this day and age, supply chain, esp for corporations, has advanced to the stage where inventory and order management is done with laser accuracy and you need to be extremely sloppy to mess things up this bad.
I feel worse looking at the indifference of the showroom and how they tried to push that car on me. This was a very absurd, obnoxious experience that I will, in due time, escalate and make it known that this dealership indulges in extremely sloppy jobs or straight-up ill intentions. The silver lining is that I have not paid a penny apart from the booking amount which I might cancel looking at the sour experience I had. Or maybe this is an indication to wait a while and get the Jimny.
Here’s what BHPian FrozeninTime had to say about the matter:
There is something wrong with Hyundai dealerships lately. I booked a Verna from KUN Hyundai, Anna Nagar branch in April this year. Due to some unforeseen circumstances, I had to cancel the booking in May.
It took a complaint to Hyundai to get the refund amount otherwise they weren’t refunding the booking amount giving all kinds of excuses.
If car sales are booming why are dealerships so hesitant to refund amounts quickly?
I am perplexed.
Here’s what BHPian ajilphilip had to say about the matter:
The price doesn’t look like the Turbo SX(O) Manual. Yes, it looks like they did mess up but at least they weren’t trying to sell a lower model for the price of the premium one.
Good thing you caught it at this stage else it would’ve been a nightmare with the registration and all being done.
Here’s what BHPian SeniorC had to say about the matter:
This is a really bad experience with a very popular Hyundai dealer in Delhi. While the price in the invoice is definitely for a lower variant, I did not get how you checked the chassis number belongs to a different variant. Sorry for my ignorance. May please clarify?
Also, do share your subsequent experience with the dealer.
Here’s what BHPian ubermensch replied:
I might have not achieved to send across the message in the way I worded my post. The price is not for a lower variant, that is the ex-showroom price of the top manual model. The car is invoiced for SX (O) Turbo (Top variant) but the chassis number and invoice ident is for a lower variant. I checked the chassis number during PDI personally.
The invoice made me inspect the mid-variant and the top-variant price. That’s what happened. They just asked for a week more to arrange a car with no commitments.
Keyword: Hyundai dealer messes up my Verna booking: Presence of mind saved me