The landscaping business takes far more equipment and supplies than you may think. A lawn care worker recently explained the harsh reality of starting a landscaping business that doesn’t get talked about as much: it adds up fast. User @hillboy901 says the costs go well beyond the basics. It’s not just mowers, weed eaters, blowers, and gas. It’s also “all the parts you need to put on your vehicle.” He explains that he recently bought upper and lower control arms along with front brake pads at O’Reilly Auto Parts. That’s where things went sideways. “O’Reilly’s customer service is useless,” he said. He explains that while the prices were solid, getting help was another story. When he tried calling ahead to confirm the parts were in stock, he says employees kept “answering the phone and hanging up.” By the time he showed up in person, he was ready to say something. “When I got there this morning, I got there with the intention of calling them out,” @hillboy901 says. Tell us what you think! View Comments He ultimately decided to let it go, but says the experience didn’t improve once he was inside. According to him, the two employees working the counter came off as “unfriendly and rude.” “Mindblowing to me how disrespectful,” @hillboy901 says, adding that if businesses expect repeat customers, the in-person experience matters just as much as the price. Does O’Reilly’s Customer Service Have A Good Or Bad Reputation? While interactions like the one @hillboy901 experienced are not how it’s supposed to go, stories like these are also not rare. Auto parts stores can be hit-or-miss, depending on factors like location, the staff on shift, and how busy things are. While some customers walk in and get someone who knows exactly what they need, others end up dealing with people who don’t seem all that interested in helping. According to those who have vented their frustrations online, there tend to be similar patterns: customers leaving with the wrong part or dealing with unhelpful employees. And when stores are understaffed or busy, that can translate into rushed interactions or phone calls that don’t get properly handled. That doesn’t mean every store—or every O’Reilly—operates that way. Even within the same chain, experiences can vary from one location or customer to another. If you run into a situation like the one @hillboy901 says he experienced, asking for a manager could help. If you want to take action after leaving, it doesn’t hurt to follow up with customer service or the company directly. These instances appear to happen more than they should, but research suggests it’s not universal. And if the experience isn’t great, it’s usually worth trying a different location or even a different store altogether. Viewers Share Their Experiences With O’Reilly @hillboy901’s video drew in plenty of people who said they’ve shopped at O’Reilly, and the responses were split. Some said his experience sounded all too familiar. “I’ve [quit] O’Reilly; they absolutely suck and can’t get their parts right and always rude,” one commenter said. “I drove 15 miles outta my way to avoid O’Reilly’s, cause that’s all we have in this town,” another added. Others defended the company, saying their local stores have been reliable. “I am glad our O’Reilly’s customer service is off the chain,” one person wrote. “They’re awesome.” “I’m very, very thankful for the O’Reilly’s crew I deal with every day,” another said. “I’m a mobile mechanic, and I only use them.” A separate group zoomed out, arguing the issue isn’t unique to one chain. “Customer service all over [sucks] these days,” one person said. And some used the moment to point him toward alternatives. “Should have ordered them from RockAuto, dude,” one viewer said. “Plan ahead for maintenance and order from RockAuto,” said another. “Use the local places as a last-minute emergency use.” “Carparts[dot]com is way cheaper,” added a third. Motor1 has reached out to @hillboy901 via a direct message on TikTok and to O’Reilly Auto Parts through email. We’ll be sure to update this if we hear back from them. We want your opinion! What would you like to see on Motor1.com? Take our 3 minute survey. - The Motor1.com Team