Question: When is it not "Singin’ in the Rain?" Answer: When it’s raining in your BMW X5. One family recently discovered—in the worst possible way—that sometimes a shiny new windshield isn’t all it's cracked up to be. Life_Leacock (@life_leacock), a family TikTok account, typically details things like family trips, family reunions, and drawings of what the kids think their dad looks like. Does Safelite Repair, Replace, and Repair Again? Things took a turn for the soggier when Mom and Dad Leacock decided it was time to replace the BMW’s windshield. They chose to go with the mobile option from Safelite, a windshield juggernaut. Over two short TikToks, they share their experience. The in-video caption gives a clue as to why the first video has over 101,000 views: "I had SAFELITE replace my windshield … now when I make a right turn …" The video shows fat droplets of water leaking out of the overhead console that controls the interior lights and the sunroof. Accompanying the visuals is audio of comedian Ed Bassmaster’s signature tagline: "Oh, would you look at that?" Look at that indeed. The video ends on a somewhat unresolved cliffhanger—namely, whether Safelite will fix what it allegedly broke. So Life_Leacock posted a second video, complete with more instructive in-screen text: "Safelite window repair…YEAH THEY SCREWED UP." Dad Leacock then gives an update: "Took the car to Safelite today and they actually owned the fact that the tech that installed the windshield put it in wrong." But that’s not all. Since some of the interior electronics got wet, the moisture damaged the X5’s sensor. Now, the family’s car has to go to the BMW dealership. Additionally, because moisture has gotten into the electronic motor, the windshield wipers are no longer working. He also delivers the news the internet has been waiting for: "I will be taking it to BMW for them to fix it. And of course, Safelite is covering everything." The second video ends on a cautionary note: "If you do end up going to Safelite to get your window fixed, be careful. They don’t always seem to know what they’re doing," he says. More Soggy Tales It seems leaky cars are a pretty pervasive problem, because everyone’s got something to say about them. "[Safelite] replaced my windshield and after the next rainstorm my truck had standing water in the dash tray and the radio didn’t work," remembers Holy_Glockamole (@holyglockamole). Diego (@biggbodylittleheart) joked, "Should just be called ‘lite’ because there ain’t nun safe about their repairs." And still others offered an incorrect diagnosis based on the nine-second video, "sunroof issue, unrelated to your windshield," says M3ssyMage (@m3ssymage). How to Make Sure Your Windshield Is Properly Installed West Chester, Pennsylvania, glass expert Anthony Volk Glass has an online checklist of things that indicate an incorrectly installed windshield. First, though, he emphasizes how important it is to repair or replace a broken windshield: "Windshields weakened by damage provide less protection, cracked windshields decrease visibility." When it comes to the repair itself, Volk suggests looking out for several things, even before a potential leak gets started: Only one person installing the glass: "Typically, a quality windshield replacement job will require at least two experienced technicians to handle the glass and ensure it is lined up properly." Installers are not wearing gloves: New windshields are coated with urethane, which is needed for a secure fit. If the installers aren’t wearing gloves, oils from their hands can transfer to the glass, and the result can be leaks. Afterward, the glass expert instructs you to look out for a few more things: A strange "whooshing" noise occurs when your car is operating at high speeds: That’s the wind getting into unsealed places. Visibly wavy glass: This means the installer did not get your glass from the manufacturer. You drove your car right after installation: This can cause problems because the adhesives to secure the glass in place generally require a couple of hours to properly harden. Finally, any water leaking in is a sign that something is wrong. Perhaps the best thing you can do in this situation is look for reputable installers and check their reviews. Are they good at what they do, and will they correct mistakes? Motor1 reached out to Life_Leacock via TikTok direct message and to Safelite via its media email. We’ll update this if either gets back to us. We want your opinion! What would you like to see on Motor1.com? Take our 3 minute survey. - The Motor1.com Team