A man who purchased a 2024 Toyota Camry with 18,000 miles claims a dealership went back on its promise to include floor mats and a second key. According to him, if there’s something missing from a vehicle you’re interested in, make sure it's on the vehicle prior to signing on the dotted line. This is despite whatever a salesperson or their manager tells you. TikTok user Leonel De Leon (@leoneldeleon13) highlights his experience as a warning to other buyers. When Car Salespeople Break Promises A text overlay in De Leon’s video unabashedly gives his opinion of professional car sellers. "Don’t ever trust a dealership salesman," he writes. Continuing, he says of the 2024 Toyota Camry, "It wasn’t brand-new, brand-new; it had like 18,000 miles, something like that0". "So, when we get it from the dealer, and we test drive it, I notice it didn’t have the mats," he says, directing his camera to the floor of the Camry. De Leon says he asked the business about some particulars regarding the vehicle. He wanted to know if the Camry came with two sets of keys, along with floor mats, which he says the dealership confirmed. OWNERSHIP STORIES Viral stories from across the web Our team of experts tracks what owners are saying about car-shopping, repairs, the daily driving experience and more on social media. Before signing the paperwork, De Leon claims the salesperson told him that they were going to order the Camry’s floor mats, which would arrive in two days. De Leon says he then asked about the second set of keys, but the dealership said it wasn’t working. He says they told him they would program the fob and have it ready for him when he came to pick the mats up. Gallery: 2024 Toyota Camry XSE Next Gen NASCAR Cup Series 2024 Toyota Camry Buyer Leaves Without the Extra Key and Floor Mats De Leon reports that he stressed to the dealership worker that he didn’t want the vehicle unless it came with two keys and the floor mats. Nevertheless, he signed before securing the additional key and mats for the vehicle, which he says was a birthday present for his daughter. Two days later, De Leon says he returned to the dealership to pick up the key and floor mats. Upon walking in, he saw the same worker who sold him his car sitting with a client. De Leon greeted him and said he was there to pick up the floor mats he was promised. He claims the worker replied that the mats hadn’t arrived yet but that he would call De Leon when they did. De Leon then inquired into the second key. The seller purportedly said the key wasn’t programmed yet. Gallery: Quilted Leather Floor Mats by Beverly Hills Motoring "I Let it Slide" Although he was disappointed, De Leon says that he didn’t make a stink. A few days passed, and he says he still hadn't heard about the mats or the key. So he called the dealership. That's when he says he was first informed that the manager wasn't letting them order the floor mats. De Leon says he reacted by going back to the dealership to discuss the matter with the manager. After a brief wait, De Leon claims he spoke to the manager. Now De Leon believes the salesman lied. He says the manager said he wasn’t aware of the floor mat order. So he says he demanded that the three of them sit down and discuss it. As their conversation progressed, the manager reportedly argued that because the 2024 Camry was used, they shouldn’t be on the hook for floor mats and an additional fob. De Leon says he retorted that this was besides the point—their original deal was that these items would be included in the purchase price. At the end of his video, De Leon warns that buyers will never beat a dealership worker. He urges folks to ensure that everything they with their purchase is available at the time of sale. Because if not, they’re going to get the runaround, he says. Commenters Sound Off One person who replied to his TikTok said that, unless any aspects of a negotiation are officially documented, buyers should consider them forfeited. "In writing, always in writing. Make sure it’s in writing. They do not honor anything that is not written in their contract," they wrote. Another agreed, writing, "Next time get them to issue you a ‘We Owe’ form before you sign the contract." Someone else said that this type of after-purchase promise comes with specific nomenclature. "It’s called a due bill when something is promised, they opined. "Always get a due bill, it’s a promise note. never ever trust a sales man, he just wants to sell a car. Their word means nothing unless its on a due bill." A due bill can protect buyers from sellers not following through on promises. According to an attorney on Avvo, "In the context of a vehicle purchase, a ‘due bill’ is a document that lists additional dealership promises and obligations to you, such as any work that the dealership is to perform, any additional services they may be providing and any additional warranties that may be provided. It is typically presented and signed at the time of purchase with all the other sales documents." Motor1 has reached out to De Leon via TikTok direct message for further comment. We'll update this if he responds. We want your opinion! What would you like to see on Motor1.com? Take our 3 minute survey. - The Motor1.com Team