The road transport department (JPJ) has announced that there is no longer a daily limit to the queue numbers issued at all its offices across the country. The move to issue unlimited queue numbers throughout operating hours, which began on January 13, comes following feedback from customers, who complained about queue numbers running out at service counters even when operating hours remain, the Malay Mail reports. According to JPJ director-general Datuk Aedy Fadly Ramli, the previous cap on queue tickets was not due to counters closing early, but rather because daily queue limits were set based on the actual operational capacity. “The previous queue limits were determined according to human resources, service time, and the type of transactions that require physical checks and verification. The purpose was to ensure that every customer receiving a number could be served properly within the operating hours without compromising service quality,” he said in a statement. He said that the JPJeQ system issued 9.3 million queue numbers last year, averaging about 39,000 numbers per day nationwide. This, he said, reflected high customer attendance and significant reliance on physical counter services. Nonetheless, he acknowledged the negative perceptions that arose when late-arriving customers could no longer obtain a queue number, even though counters were still open. “JPJ recognises public concerns. Therefore, we have decided to improve the existing approach so that no customer feels denied their right to receive services,” he explained. Aedy Fadly said that that all customers arriving within operating hours are entitled to a queue number and subsequent service, with the JPJeQ system still being used to manage customer flow more efficiently. All JPJ offices will implement unlimited queue numbers throughout operating hours, which are from 7.45 am to 5.30 pm on Monday and Friday, and from 8.00 am to 4.30 pm from Tuesday to Thursday. He said that to ensure smooth implementation of the new process, JPJ has strengthened internal management, including staff deployment during peak hours, optimising counter workflows, continuous monitoring by state and branch office management, and improved coordination between departments. “JPJ’s position is clear and firm. All counters must operate fully according to the set hours, except in unavoidable technical or safety situations. Any unjustified counter closures are not permitted,” he stated. He added that JPJ will not compromise on negligence or non-compliance that affects customers, and administrative or disciplinary action will be taken if investigations find weaknesses or lapses in counter management. Compare prices between different insurer providers to save the most on your car insurance renewal compared to other competing services. Many payment method supported and you can pay with instalment using Atome, Grab PayLater or Shopee SPayLater.
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