An Illinois man bought a car with what he understood was a clean Carfax. Shortly after sending his wire transfer, he discovered that it actually required $6,000 in repairs. Here’s his story. TikTok creator Vashon Juan (@thavashonjuan) posted a video with his complaints last week. He explained that he purchased a Dodge Charger from Keith McCoy Auto in Dallas, Texas. Vashon said the dealership told him the car pulled up "clean" on Carfax, with a clear title, no accidents, and no damage. Vashon said, "They wouldn’t show me the paperwork before I sent my full, entire wire deposit of over $20,000. And even after I sent it, they still wouldn’t send me certain documentation I was asking for, although they had promised it to me." How This Illinois Man Found Out His "Clean" Carfax Dodge Charger Had $6,000 in Damage The next issue Vashon said he experienced was the dealership telling him that the $1,500 LoJack add-on was mandatory because it was already installed on the vehicle. Then, Vashon actually drove the vehicle. "I noticed that the brakes are shuddering," he said. "I notice that my windshield wiper hose is not functional, meaning that fluid is just [hitting] my engine bay." He said he told Keith McCoy Auto about the issue and was told it would be fixed. "They took my car into their shop for nearly four hours, y’all," he said. "[But the] hose wasn’t fixed. And then I found out that my horn doesn’t even work." He then names two workers, stating that they left the building before he received all the paperwork he had requested. "They leave the building before they even give me all of my paperwork," he said. "Before they even verify the condition of the vehicle is good. They ask me if I want to come back another time because it’s going to take a whole other hour for them just to replace the hose." The Story Takes a Bizarre Turn Except, Vashon had flown into Dallas from Illinois. It wasn’t exactly convenient for him to wait longer to pick up his repaired vehicle. "The whole time, they knew I flew out to Dallas, because they would not put the car on a delivery truck, even though I had already sent them my money," he said. "They wanted me to be in person to finish the deal." Vashon said that the vehicle was still in the shop by the time the dealership closed that day. When he finally got in the car and on the road, he said he heard something and, after investigation, found an AirTag in the vehicle. This made him suspicious that the dealership was intentionally tracking him. To make matters worse, Vashon took the vehicle to another dealership when he got home and said he learned it needed $6,000 in repairs. Therefore, Vashon said, "I filed a complaint with the BBB, I filed a complaint with the Texas Attorney General, and I filed a complaint with the Texas DMV." In conclusion, Vashon believes the dealership was trying to get him to return his vehicle so they could resell it to someone else who didn’t realize the extent of the damage. Keith McCoy Auto Responds Keith McCoy Auto responded to Vashon in the video's comments section. "I’m truly sorry you feel this way," wrote the employee, who identified herself as Jasmine. "Our intention is never for any customer to feel misled or taken advantage of. We want everything to be completely transparent." Jasmine continued, "You reached out to us about this vehicle because you liked it and wanted to move forward. We want everything to be completely transparent. You did not purchase LoJack—it’s completely optional and never required for any customer. You asked us to ship the vehicle before signing any documents, but we explained that we can’t ship a car without paperwork completed." She acknowledged that Vashon flew out to see the vehicle, but said the dealership offered to reimburse his travel expenses if he didn’t like it. "You flew in, inspected and test drove the car yourself," she wrote. "And confirmed it was the right vehicle before we completed any documents." With regard to the damages, she wrote, "You mentioned wanting new brakes and a washer-fluid hose—we explained we couldn’t complete those the same day, and you preferred to bring it back later. We offered to reimburse your gas for that return trip as well." Finally, Jasmine addressed the Air Tag claim. "We have absolutely no knowledge of any AirTag being placed in the vehicle," she wrote. "LoJack installs in the dashboard, not the trunk, and we have no reason to place tracking devices in any customer’s car." Additionally, Jasmine wrote, "For seven days after purchase, you can return the car for any reason and receive a full refund. We have this policy specifically so every customer has time to make sure they bought the right car and never feels stuck with a car they don’t want. We genuinely respect and appreciate your business, and that’s why we’ve gone above and beyond to make sure everything is handled the right way." What’s Going on Here? On Google Reviews, Keith McCoy Auto has a 4.5-star average rating based on 978 reviews. Jasmine is described as "positive," "professional," and "great" by several different reviewers. There is a Yelp page for a Keith McCoy Automotive at a different address that apparently closed down last year, but it’s not clear whether it moved or changed ownership. According to the Better Business Bureau, Keith McCoy Automotive maintains an A-grade and has received nine complaints in the last three years. The page says two of those complaints "closed" in the past year. What Does a "Clean" Carfax Actually Mean? According to John Roberts Toyota, "A clean Carfax report means that there haven't been any serious issues reported." Many drivers may think this guarantees that a car won’t need repairs after purchase, but Car Team USA reports that this is a myth. Other common Carfax myths include: Carfax Reports Are Always 100% Accurate Carfax Reports Will Show All Previous Owners Service Records on Carfax Reports Are Comprehensive Every Accident Is Reported on Carfax Motor1 contacted Vashon via TikTok comment and direct message for comment. We also contacted Keith McCoy Auto via email for comment. We'll update this if either responds. We want your opinion! What would you like to see on Motor1.com? Take our 3 minute survey. - The Motor1.com Team
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