A man who bought a used Honda Accord through CarMax had to deal with a blown head gasket shortly after the purchase. The way the company handled his vehicular woes left a lasting impression. Creator @bobismycatsname explains the difficulties he’s had with his hybrid Honda Accord in a TikTok video. He says it had 80,000 miles, a two-liter turbo engine, and was fully loaded. Initially, he felt good about the purchase and reasonably confident that the car would last a long time. As with any vehicle, regular maintenance is key to keeping it in good working condition, of course. A Good Car Goes Bad Unfortunately, within weeks of the purchase, @bobismycatsname’s Accord failed catastrophically. While driving at 3:40am to open the Starbucks he works at, he says the dashboard lit up. "Every single warning that could possibly pop up on the car popped up," he says. Puzzled, he contacted his father about the issue. At first, the two thought that the issue was electrical. They soon noticed other issues, including coolant leaking from underneath. So he took it back to CarMax to figure out what was wrong. He says that it "blew a head gasket and misfired in three out of the four cylinders." Two days later, CarMax reached out. They told him his ride was effectively finished. He says the CarMax representative said they didn’t even recommend fixing it. Now the young Starbucks worker needed (another) new car. What Happened Next? People in his position often have limited options for getting their money back. Most used cars are sold "as is," and unless the buyer knowingly fails to disclose material defects, there are few protections. Further, most states’ lemon laws only cover new, not used, cars. To make matters worse, he says it was outside CarMax’s return time limit. CarMax could’ve left @bobismycatsname in a lurch. Instead, what the company did next convinced him to become a repeat customer immediately. "They allowed me to return my car and they gave me my exact down payment back and check, right?" he says. It even refunded @bobismycatsname for the new floor mats and an extra key he’d bought for the Honda. "What did I do? I grabbed that check, waited two days, [went] back to CarMax, bought a Mazda 3… turbo, all-wheel drive, I love this thing. It’s a little small; I’m very tall. But I fit in it," he says. What’s CarMax’s Warranty? CarMax’s standard warranty varies by state. In most states, drivers get a 30-day limited warranty. In Connecticut, Minnesota, and Rhode Island, the limit is 60 days or 3,000 miles, whichever is first. Residents of Massachusetts, New Jersey, and New York enjoy 90 days of warranty coverage or 4,000 miles of driving, whichever comes first, per CarMax’s website. Additionally, for a fee, CarMax customers can get its MaxCare warranty, which covers much that can go wrong with a vehicle. There are a few exceptions, including: Maintenance services and parts, such as batteries, brakes, trim, wiper blades, and wheels Aftermarket accessories or equipment installed after your vehicle purchase date Breakdowns, including overheating, caused by abuse or misuse Certain vehicle component failures and conditions caused by corrosion, collision, or inadequate maintenance Emergency roadside services are included with the MaxCare plan but don’t cover the cost of a new tire Fuel costs for roadside assistance calls Motor1 has reached out to CarMax via email and @bobismycatsname via TikTok direct message for further information. We want your opinion! What would you like to see on Motor1.com? Take our 3 minute survey. - The Motor1.com Team