A car dealer is drawing attention on TikTok after publicly recounting a negotiation gone sideways, one that ended with a customer threatening legal action over a failed deal for a Bentley Bentayga. Yusuf (@ridewithyusuf) shared a video of himself on the phone with another dealership employee, believed to work in finance, as they discussed the dispute. The other man is not named, but Yusuf’s on-screen text frames the situation bluntly. According to Yusuf, the prospective buyer was a lawyer who demanded the return of a $500 deposit after the sale fell through. The clip doesn’t show the customer himself, but it captures the dealership’s internal reaction as the situation escalated. As of this writing, the video has drawn more than 12,100 views. What Happened With The Botched Bentley Bentayga Deal? On the call, the unnamed dealership employee lays out the conflict in plain terms, making clear that the lawyer’s demands had crossed from negotiation into threats. "Bro, he’s making some threats," the man says, explaining that the customer had been told from the outset that the deposit was non-refundable. He adds that there is a text chain in which the lawyer acknowledged that condition and said he understood. According to the employee, the deal began to unravel when financing entered the picture. The lawyer was "supposed to get his own financing," but ran into resistance. "They gave him a hard time. They said that it was an ultra-luxury car; there was no way for them to do it," the man explains. He says the customer was asked to fill out a financing application, but never followed through. "He’s claiming that we were playing games with him when it came to financing," the employee adds, sounding baffled by the accusation. Both Yusuf and the other worker agree that the dealership’s no-refund policy exists for a reason. Interest in the Bentley was high, they say, and too many buyers "put down deposits and flake on the deal." The employee adds that the lawyer resurfaced a month later, insisting the deposit be returned because the dealership had changed ownership. He says he told the customer the vehicle was still available and asked whether he wanted to move forward, but the customer left with a different impression. The man suggests that, rather than reviving the deal, the lawyer simply wanted his money back. "He just texted me that he’s in court," the employee says. "If you want your refund back, you can be kind about it, and you can be good about it." Can He Sue For A Refund A Month Later? Technically, yes, someone can sue over a non-refundable deposit, usually in small claims court. In practice, those cases are hard to win if the terms are clear and agreed to up front. Courts tend to side with written contracts, especially when a buyer acknowledges that a deposit is non-refundable. However, there are exceptions. A customer may have a stronger case if there is no documentation outlining the deposit policy or if the dealership failed to honor its end of the deal. But simply changing your mind or running into financing trouble generally isn’t enough. How Common Are Non-Refundable Deposits On Cars? Non-refundable deposits aren’t too uncommon, particularly for high-demand or high-dollar vehicles, which is why places like Consumer Reports recommend not putting any money down upfront unless you’re serious about buying the car. Typically, dealers ask buyers to put down a deposit to show they’re serious and to offset the risk of pulling a car off the market while a deal is in progress. That’s especially true for special orders or luxury vehicles, such as a Bentley Bentayga. Commenters Say Lawyer Is In The Wrong Most viewers who saw Yusuf’s video came away siding with the dealership, arguing that the lawyer was out of line for demanding his deposit back. Several commenters pointed out that if the buyer truly earned the kind of money he claimed, the $500 shouldn’t have been an issue. "If he makes 60k [a] week, just buy the BENTLEY," one person wrote. Another viewer raised eyebrows at the financing dispute itself, saying, "Makes 60k a week but has trouble financing." "If he makes that kind of money, he could have bought the car cash," a third added, showing little sympathy for the would-be buyer. Others focused more narrowly on the deal terms, questioning whether the buyer misunderstood the policy altogether. "Does he know what non-refundable means?" one commenter asked. A smaller number of viewers took a different view, suggesting it might be easier for the dealership to simply return the deposit and move on rather than let the situation escalate. "Just give that man his money back," one woman urged. "Yes $500 no refundable [is] a rip off," another added. Motor1 has reached out to Yusuf via a direct message on TikTok. We will update this story if he responds. We want your opinion! What would you like to see on Motor1.com? Take our 3 minute survey. - The Motor1.com Team