Tesla’s Robotaxi runs an hour late, misses pickup, leaves riders stranded in multiple glitchesA ride that should have taken minutes instead came with a 66-minute time estimate, and the rider posting about it wasn't a critic looking to pile on. He was a self-described Tesla ambassador. That complaint, along with a string of similar posts from a repeat Tesla owner, has put fresh scrutiny on the company's Robotaxi service in Texas.Reggie Overton, who describes himself as a Tesla Ambassador in his social media bio, posted a detailed account on August 22 of a ride gone wrong. His destination sat just 2.3 miles from his pickup point, but the Robotaxi app estimated the trip would take one hour and six minutes.A bug never fixedWhen Overton contacted support, a representative told him the long estimate was a bug. The estimate briefly dropped to 16 minutes, but the route itself never changed, and the figure climbed back up to 57 minutes shortly after. Support confirmed they saw the same inflated estimate but said they had no way to reroute the vehicle, suggesting Overton leave a review instead.AdvertisementAdvertisementOverton's group ultimately changed their destination, exited the Robotaxi, and called an Uber to finish the trip. He said he never received a refund, at least not until his post gained more than 630,000 views. Only then did Tesla's official Robotaxi account respond, telling him it had issued a refund and would continue improving the rider experience.A pattern of failuresOverton isn't an isolated case. A Dallas-based account called TexasTSLA, describing its owner as a four-time Tesla owner, has documented a steady stream of problems. He explicitly noted the rides took place inside Tesla's own approved service area.On August 17, TexasTSLA said a Robotaxi dropped him off three miles from his car late at night. Rider support told him nothing could be done since the shift had ended. Two days later, across three separate rides, one vehicle reportedly panicked and missed a drop-off entirely, requiring support to manually drive the car to its destination. A third vehicle repeatedly failed to stop at the pickup spot until the group gave up and walked. By August 21, TexasTSLA filmed a Robotaxi stopped in the middle of a road, writing that he was done taking the rides.A tough comparisonTesla has faced this pattern before. The company launched Robotaxi service in Dallas and Houston in April with small geofenced areas. Earlier reporting has documented how routing errors and highway avoidance often mask a deeper reliance on remote human operators. Those operators step in whenever the software cannot complete a ride on its own.AdvertisementAdvertisementThe competitive backdrop makes the recent complaints harder to shrug off. Waymo currently runs more than 500,000 paid, driverless rides weekly across more than ten US cities without the same steady stream of viral mishap videos. Tesla has reported roughly 380,000 unsupervised Robotaxi miles between January and July this year, or about 15,000 miles weekly. The company is scheduled to hold its Cybercab event on September 3 in Austin, where it plans to again pitch its robotaxi vision to investors.