Volvo Car Malaysia (VCM) is rebranding its industry-first aftersales assurance initiative as the Volvo Genuine Parts Extended Warranty programme, which offers a lifetime warranty at no additional cost on Volvo Genuine Parts installed at authorised Volvo dealerships nationwide. One just needs to pay for the parts and installation. The programme, tailored for customers whose Volvo cars have exceeded the standard warranty period, is aimed at reducing the total cost of long-term ownership with parts that are guaranteed ‘For Life’. The lifetime coverage includes labour costs, and is for parts installed by authorised Volvo dealers outside of the factory warranty period. All Volvo Genuine Parts are covered under the extended warranty except wholesale, over-the-counter, consumables, batteries, accessories and wear-and-tear parts. Parts covered by the programme can be replaced unlimited times subject to the specified exceptions. The extended warranty also covers eligible remanufactured Volvo Genuine Parts that were sold and installed through authorised dealers, as well as parts that require replacement by an authorised Volvo workshop in a different country participating in the extended warranty programme, if the defect occurs there, VCM says. Also, if a defective part covered under the programme causes a failure in other parts eligible under the extended warranty, those parts will also be replaced free of charge. “The programme offers lasting peace of mind for owners at no extra charge, especially for customers who are no longer covered by our standard or extended manufacturer’s warranty. By using Volvo Genuine Parts and authorised service centres, customers can trust us to be ‘very Volvo about their Volvo’ with the ultimate assurance of quality, service and attention that will keep their Volvo cars running the best throughout their ownership,” said Godfrey Fernandez, customer service director of VCM. Now, the T&Cs. To qualify for coverage, parts must be purchased and installed on or after October 1, 2021 at an authorised Volvo dealership, with a valid invoice as proof of installation. The lifetime warranty is non-transferable and applies only to one ownership, including fleet and company cars, and customers are required to follow Volvo’s recommended maintenance schedule. Cars that have not visited a Volvo authorised workshop for more than two years after the standard warranty will need to undergo a health check at the owners cost to ensure that the vehicle is in good condition and not been modified or tampered in any way. The validity of the Volvo Genuine Parts Extended Warranty is subject to the vehicle being subsequently serviced and maintained at Volvo’s authorised service network. In short, you’ve got to break up with your third-party workshop for good and go back to regular servicing at Volvo dealerships to enjoy the parts warranty. What do you think of this programme by VCM? Compare prices between different insurer providers to save the most on your car insurance renewal compared to other competing services. Many payment method supported and you can pay with instalment using Grab PayLater or Shopee SPayLater.
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