kia owner catches dealership cannibalizing her vehicle on cameraA Louisiana vehicle owner caught a local dealership red-handed using her SUV as a temporary donor vehicle for another customer's repair-and she captured the whole confrontation on video.The incident unfolded at Kia of Lake Charles after Shirley Poullard brought her SUV into the service department following an interstate tire blowout on June 17. After her vehicle sat on the lot for more than a month with minimal updates from staff, Poullard decided to show up at the dealership unannounced to check on its status in person.When she arrived, she discovered her SUV sitting in the service bay with its hood popped open and major components under the hood disassembled.Poullard immediately pulled out her smartphone and began recording. In the video, which quickly went viral after being posted to social media, Poullard presses the service department on why her engine had been torn down. After initially claiming nobody had touched the vehicle, the service manager eventually admits on camera that technicians had been pulling parts off her SUV to complete repairs on another customer's car without her knowledge or authorization.AdvertisementAdvertisementPoullard called out the practice directly in the footage, pointing out that using a customer's vehicle as a parts bin without consent amounts to theft. She expressed concern that had she not dropped by unannounced, the dealership would have reassembled her vehicle before handing it back, leaving her vulnerable to mechanical failures down the road.Following the public uproar, local outlet 7NEWS contacted the ownership group at Kia of Lake Charles. The dealership confirmed that an internal investigation led to the immediate termination of the service manager involved, apologizing to Poullard and stating that staff members are expected to maintain high standards of honesty and professionalism.While Poullard has since recovered her SUV, she says that the experience left her uneasy about the vehicle's long-term reliability. She is currently pursuing legal representation regarding the incident.