how to, vw shakes up infotainment touchscreen development to fix mistakes of the past

VW infotainment and touchscreens: fixes incoming (Getty)

how to, vw shakes up infotainment touchscreen development to fix mistakes of the past

Thomas Schäfer: here to fix the infotainment issues

how to, vw shakes up infotainment touchscreen development to fix mistakes of the past

The battle for physical and digital buttons starts here

how to, vw shakes up infotainment touchscreen development to fix mistakes of the past

Many mainstream VWs suffer from the sub-par touchscreen controls

how to, vw shakes up infotainment touchscreen development to fix mistakes of the past

MIB3 is the internal codename for the laggy, buggy VW infotainment

how to, vw shakes up infotainment touchscreen development to fix mistakes of the past

Volkswagen’s infotainment system has come in for substantial criticism

► Volkswagen to fix how it develops touchscreens► Boss admits that latest infotainment is too annoying
► Hard keys for core functions, better digital logic

The Volkswagen boss has admitted that the company’s touchscreen and infotainment systems have not been good enough – and promised to roll out speedy fixes so that owners aren’t left frustrated by touchscreens that hinder more than help.

Mainstream VWs launched in recent years – including the ID electric models and core models such as the Golf – have the latest touch-first digital infrastructure, dubbed MIB3. Owners (and road testers) have complained about laggy systems, important functions buried in touchscreen menus and physical annoyances like capacitive sliders.

Thomas Schäfer, who took over as Volkswagen CEO in summer 2022, admitted that mistakes had been made with infotainment systems during interviews at the 2022 Los Angeles auto show and promised a series of fixes within two years. ‘In this rush to create these vehicles to be quick off the mark and so on, the team had come up with different ideas,’ he admitted.

Volkswagen infotainment: improvements incoming

‘We know what we need to do,’ he told CAR at LA. ‘We’ve got feedback from customers, we’ve feedback from clinics and from journalists… They say, “You know this is not good. You’ve got to improve this.”’

how to, vw shakes up infotainment touchscreen development to fix mistakes of the past

Schäfer (above) said software updates will be launched as early as this winter; physical upgrades will take longer to roll out, but new hardware will be installed within the next 18 months.

‘The new 3.0 software is coming now,’ he said. ‘It will not be the sliders and hardware, but the software will be a tremendous step up in the next few weeks. The hardware changes will come through from early 2024. [Revised] steering wheels are from next year, the new Tiguan will be the start.’

How VW will improve its touchscreens and digital controls

Criticisms of poor functionality proliferate. One of the most perplexing faults is the lack of illumination on capacitive sliders below the touchscreen on the latest MIB3 hardware – meaning owners of models as diverse as the VW ID.4 and Cupra Formentor cannot see the volume or heating controls at nighttime.

‘One of the criticisms was the slider functions were not illuminated, so you didn’t know they were there at night time. That’s fixed now and it’s coming next year. They will be all illuminated,’ he said.

how to, vw shakes up infotainment touchscreen development to fix mistakes of the past

Schäfer claimed that the new systems would be ‘a lot faster, with more features’ and that over-the-air updates would be rolled out more quickly to fix problems.

‘It’s not only the infotainment; you need know what’s content and what’s user experience. It’s how do you know the touch and feel and the sliders and stuff around it. With a company our size, to change all that into something completely different is a monumental task – because you have to change 100 tools and so many suppliers globally to change it into something new.’

Board level attention to change digital development

Schäfer revealed that the problems with VW infotainment were so bad that the board now convened monthly to check progress. ‘We’re not just looking at Powerpoint slides,’ he said. ‘The [technical] team puts together mock-ups and we sit down and try them. We can say, “This doesn’t really work. Who the hell did this? Next!” If you don’t do that, you can take the wrong decisions.

‘We have regular clinics, much more than we did before. We use random people. If you asked our own employees all the time, they’ll say that it’s great. But they’re biased! You need to take people from all walks of life, including ages. We ask them: “Does this work for you? Yes or no?” You find out how simply people can find functions. I hope we will speed this up and it’ll become like a normal exercise in projects for us.

how to, vw shakes up infotainment touchscreen development to fix mistakes of the past

‘First of all they must have clear guidelines and clear logic behind it. And then once the team has it within these boundaries, you can speed up the process and not always try and reinvent the wheel and put the hazard light switch in the middle, then on the top and then somewhere else… It’s actually quite simple. If you listen carefully you find out what you should and shouldn’t do.’

A new standard of switchgear and layout: uniform functionality is coming to your next Volkswagen 

The CEO gave a taste of how VW will learn from the failings of the current infotainment systems. ‘We are trying to clinic it from a logic approach,’ he said. ‘We say “What are the top 10 functions that customers always need?” We put them on the first level in hard buttons. Then on the next 20 functions, where do we put them? We put some logic into it. And then keep it the bloody same. Don’t change it around!

‘Over the past years we have created unfortunately a bit of confusion in the car. You put one button here and one there, and starter buttons move. So now we are asking ourselves: “What is the brand identity? And what is the product identity? What do we always have as a feature, where should it be” and then we keep it there and have consistency across the models. There is a little bit of work now to be done but it needs to be done.’

Keyword: VW shakes up infotainment touchscreen development to fix mistakes of the past

CAR'S NEWS RELATED

How To Transport Multiple Cars At The Same Time

Shipping multiple vehicles at once will help you save money and time, as the shipping company you’re working with may offer you discounts. In many cases, shipping multiple cars at once is similar to buying items in bulk. The more you purchase in bulk, the cheaper it becomes. Therefore, ...

View more: How To Transport Multiple Cars At The Same Time

Luxury Motoring Roundup: 2023’s most-anticipated luxury vehicles, how to buy a Rolls-Royce, and more

A look ahead at 7 luxury vehicles coming in 2023 2023 Mercedes-AMG S 63 E Performance combines V8 and hybrid for 1,000+ horsepower The 2023 Land Rover Defender 130 will get you there, and the hockey team too So you want to buy a Rolls-Royce. What’s involved? Lamborghini debuts ...

View more: Luxury Motoring Roundup: 2023’s most-anticipated luxury vehicles, how to buy a Rolls-Royce, and more

How to make cars safer for women? Use crash-test dummies that resemble them

A dummy made in the likeness of an average woman. — Image from VTI STOCKHOLM: Decades of technological advances and regulatory changes have helped make car passengers safer in collisions. But women are still 73% more likely to be severely injured or die in a frontal crash than men ...

View more: How to make cars safer for women? Use crash-test dummies that resemble them

Ford CEO: "Until We Fix Quality, Nothing Else Matters"

Ford CEO Jim Farley told a group of retired engineers that it would take several years for the Blue Oval to fix its quality problems.

View more: Ford CEO: "Until We Fix Quality, Nothing Else Matters"

Stellantis urges owners to fix Takata airbags after another fatality

Stellantis this morning is emphatically urging owners of older Dodge and Chrysler models equipped with recalled Takata airbags to park their cars until they can have recalls performed after the company on Friday confirmed a third fatality. The company’s statement includes instructions for owners and follows this article in ...

View more: Stellantis urges owners to fix Takata airbags after another fatality

Throttle Control Warning Light: What It Means and How to Fix It

What does it mean when the throttle control light comes on? How do I fix my electronic throttle control? How much does it cost to fix my electronic throttle control? Keep your car in top-performing condition! As a car owner, there are a vast array of warning lights integrated ...

View more: Throttle Control Warning Light: What It Means and How to Fix It

How To Sell a Car

How To Sell a Car: Overview 1. Gather Documents Needed To Sell Your Car 2. Learn How Much Your Car Is Worth 3. Prepare Your Car for Sale 4. Decide How To Sell Your Car 5. List Your Vehicle for Sale 6. Work With a Buyer To Complete the ...

View more: How To Sell a Car

The 1984 Corvette Is The Worst Corvette Ever – Here’s How To Fix It

The 1984 Corvette was truly groundbreaking and featured advanced technology, but it’s also the worst Corvette ever made. No Corvette Is Truly Bad The 1984 Corvette was truly groundbreaking and featured advanced technology, but it’s also the worst Corvette ever made. The 1984 Corvette was the worst Corvette of ...

View more: The 1984 Corvette Is The Worst Corvette Ever – Here’s How To Fix It

Here's How Top Fuel Dragsters Crank Out 11,000 Horsepower

How to respond to a customer complaining about price

The age group you need to target — and how to do it

Driving licence renewal guide: how to renew your licence, change the photo or address

How To Maximize Your Car Accident Settlement

How to protect the windscreen wipers on a frozen car

Of Course GM Sells Corvettes to Influencers First (Aka, How to Create Future Customers for Free)

How to pass a road gritter without damaging your car

‘You can easily fix it yourself!' Why your radiators are not working properly - how to fix

The UK's most dangerous and safest roads to drive on during Christmas - how to stay safe

'We promise it works!' How to use shaving cream to prevent cars from fogging up

How to replace a headlight bulb on a Audi RS3 Sedan

OTHER CAR NEWS

; Kênh kiến thức kỹ năng, phát triển bản thân, hướng nghiệp, blog nhân sự