The vehicle was fully washed and vacuumed before delivery (Nov 6th). Will give them 9/10 for the pre-delivery experience.
BHPian anandtheleo recently shared this with other enthusiasts.
Sharing my Spinny experience. Around October 2021 wanted a decent SUV after experiencing the ever deteriorating roads in Bengaluru with my sedan (Ford Fiesta DCT).
Checked out and reserved (by paying Rs.10,000) a used 2017 Hyundai Tucson automatic which even though looked and drove decent, the VFM quotient was not that great. So I cancelled the reservation. Full marks for Spinny to immediately refund the money to my original payment option.
Pre-Delivery: Then I identified a used 2017 Tata Hexa XTA (1st owner) and test drove it (they came home and gave a decently long test drive) after which I identified a few issues like less cooling in AC, wheel alignment issues (pulling left) and other minor issues. I was promised that everything will be rectified before delivery, hence reserved the vehicle by paying Rs.10,000 again. I got the full service history for the car from Spinny and also the latest insurance copy (to check IDV and NCB).
A week later, I got confirmation that all the issues were addressed. I informed them that I will pay the balance only after inspection and test drive to which they agreed. The inspection went well, and I paid the balance and collected the vehicle on the same day. The vehicle was fully washed and vacuumed before delivery (Nov 6th). Will give them 9/10 for the pre-delivery experience.
Post-delivery: During routine engine bay check after a couple of days, I noticed that the brake oil reservoir cap was broken and some oil had spilled. I raised the issue to my RM who in turn redirected me to the Spinny workshop which thankfully was near-by. The cap was replaced and oil topped up without any questions or charges.
Drove for a couple of runs in Bengaluru, and also to nearby places, including a long drive (about 2600 kms) during the Christmas weekend and it was a comfortable drive. Post the drive, I started noticing that the gear lever was not slotting into Park mode and needed a hard push (which was really painful to execute for a car lover) from Drive mode. Took it to KHT Motors, the Tata ASS nearby to diagnose the problem as the vehicle is in extended warranty till December 22. The ASS was full, and was I told to get the vehicle in the1st week of January 22. I then contacted Spinny, who after inspection told me that they don’t have the necessary expertise (so much for their 1 year transmission warranty) to fix it in their workshop, and its best that I get it rectified at the Tata ASS.
I gave the car to KHT Motors on January 4th for the gear lever problem, and also for annual service (to keep the extended warranty intact). The ASS after diagnosis informed me that the gear lever assembly has to be changed (cost Rs.85,000) and that they will take it up with Tata for honoring extended warranty.
Current situation: The car is still with KHT Motors, the warranty replacement is approved but since the part is not in stock, they have to order it and are not sure when the part will be available.
So far, its been a mixed bag experience with Spinny. I feel that they are equipped to support for minor issues post-sales, but for anything major, we are left to fend for ourselves. Hence my advice is ‘Caveat Emptor’.
Keyword: Pre & post purchase experience: Used Tata Hexa AT from Spinny