Installing advanced technology into new vehicles may often result in a “steep increase in problems” and therefore lower owner satisfaction, but avoiding new tech altogether does disservice to the brand’s future appeal, J.D. Power said late August in its 2022 U.S. Tech Experience Index (TXI) Study, summarizing one of the dilemmas facing modern automakers. Essentially, new tech is a double-edged sword, as J.D. Power puts it.

The U.S.-based consumer research organization found that, of the pieces of new tech included in the 2022 TXI study, 46 per cent of them experienced at least one problem that outmatched the worst attribute included in the firm’s 2022 Initial Quality Study (IQS). For example, the relatively recent introduction of fingerprint readers has proved to be more problematic than any other technology examined in the TXI’s history. It scored 54.3 PP100 (problems per 100 users surveyed) and the lowest overall satisfaction score of 6.08 on a 10-point scale, making it more frustrating to consumers even than the previous loser, interior gesture control.

But J.D. Power points out that not all implementations of a certain technology are the same. Some automakers simply do better with the tools at hand. In their words, “there can be a large variation in the number of problems encountered for a particular tech, meaning that some automaker executions are much better at meeting user expectations.”

The organization also warns that avoiding the implementation of new tech is also not the way to go, as technological progress is one of the clearest routes to continued success in the industry.

“Innovation is non-negotiable,” said Kathleen Rizk, senior director of user experience benchmarking and technology at J.D. Power. “The fact that the average PP100 for a technology is high should not discourage automakers from innovating, as there is often a wide range of total problems experienced for a technology across the brands. […] Automakers should consider benchmarking brands that innovate well for a technology, which would allow them to identify and then integrate best practices.”

new tech can hurt car-owner satisfaction, but is good for adoption: j.d. power

Genesis GV80 3.5T Prestige Photo by Brendan McAleer

Such marques to benchmark include Genesis, which ranked highest overall and among premium brands with an Innovation Index score of 643; or Kia, which took top Innovation marks amongst the mass-market brands. Included in the index for the first time, Tesla actually scored a 681, but due to its continued refusal to grant access to information to J.D. Power, it remains ineligible for awards.

Individual models called out for their strong execution of particular advanced technologies include the Cadillac Escalade, which won the convenience award for its camera rear-view mirror setup; the Mitsubishi Outlander, which won the mass market’s emerging automation award for reverse automatic emergency braking; and the BMW X3, whose phone-based digital key technology made it the obvious pick for infotainment and connectivity in the premium segment.

Keyword: New tech can hurt car-owner satisfaction, but is good for adoption: J.D. Power

CAR'S NEWS RELATED

Best cars for a 'Love Bug' remake

Tennessee’s Yard Art The Thorndyke Special The Hot Rod The Hippie Van Jim’s Lamborghini Growing up, it’s safe to say my absolute favorite movie was Disney’s “The Love Bug.” As a kid living in a world before Pixar’s “Cars,” it was pretty much the best car movie. I loved ...

View more: Best cars for a 'Love Bug' remake

Audi timing belt tensioner prompts Utah bomb squad visit

An aftermarket timing belt tensioner found in a Salt Lake City apartment prompted a visit from the bomb squad this week after it was mistaken for a potential explosive device. Police partially evacuated the apartment complex in which it was found “out of an abundance of caution” and called ...

View more: Audi timing belt tensioner prompts Utah bomb squad visit

2023 GMC Sierra HD 2500 and 3500 will get more expensive

GMC Sierra HD pickups are about to get more expensive again after recently becoming more expensive, according to GM Authority. In July, GMC and Buick raised the prices on certain vehicles in their lineups anywhere from $975 to $1,675 by making the previously optional OnStar a standard feature. Next ...

View more: 2023 GMC Sierra HD 2500 and 3500 will get more expensive

Our week with EVs: Recapping the diverse collection of electric cars we tested

Mercedes-Benz EQB First Drive Review: Next electric Benz is a little different 2022 Chevy Bolt EV Road Test Review: Time to play EV, gas or airplane 2023 Genesis GV60 Road Test Review: The third of Hyundai Group’s E-GMP EVs is the fastest, but softest It may be hard to ...

View more: Our week with EVs: Recapping the diverse collection of electric cars we tested

Europe car sales lowest since 1996 after 12-month decline

BERLIN – Europe registered the lowest number of new passenger cars in the month of June this year since 1996 at just over 1.06 million vehicles, with some carmakers seeing sales drop by nearly 50%, data from Europe’s automobile association showed on Friday. Volkswagen Group was the hardest-hit major ...

View more: Europe car sales lowest since 1996 after 12-month decline

More Than Just A Carmaker: Toyota Motor PH Launches Toyota Mobility Solutions

Automotive industry leader, Toyota Motor Philippines Corporation (TMP) inaugurated today Toyota Mobility Solutions Philippines, Inc. (TMSPH), a wholly owned subsidiary that will be a provider of mobility-related services. TMSPH ventures into the development and offering of a range of ‘new mobility solutions’ that will enhance Toyota as a brand ...

View more: More Than Just A Carmaker: Toyota Motor PH Launches Toyota Mobility Solutions

'F1 22' feels fast and familiar | Gaming Roundup

‘F1 22’ impressions ‘Construction Simulator’ is launching Sept. 20 Autoblog may receive a share from purchases made via links on this page. Pricing and availability are subject to change. This week in racing game news: ‘F1 22’ impressions At its core, “F1 22,” the latest installment in the F1 ...

View more: 'F1 22' feels fast and familiar | Gaming Roundup

Watch a single-engine plane crash-land on 91 Freeway in California

A single-engine Piper Cherokee airplane was forced to crash land on the 91 Freeway in California after losing power about 45 minutes outside of Los Angeles. Yes, that means this was a very busy highway, practically bursting at the seams with traffic. No, amazingly nobody died, either in the ...

View more: Watch a single-engine plane crash-land on 91 Freeway in California

Ford files 'Mustang Dark Horse' trademark application

Make adventures more comfortable with high-quality Jeep grab handles

New Lucid Air variant to debut & Stealth Look to be on display during Monetary Car Week

Chevy offers incentives to prevent Corvette Z06 flipping

Average U.S. gas price falls below $4/gallon

German court: SUV driver must pay more than a car for running red light

Australian vehicle crash tests to include underwater performance

Toyota C-HR rumored to get revamp next year and an EV version

Geely's electric Zeekr 009 is an EV Alphard we never had; 700 km, 542 PS, top speed 190 km/h

A Newey, Brawn and Anderson row that shows F1 doesn’t change

Sorry, EV buyers, you won't get to pick your own pedestrian safety sounds

There won't be enough copper to meet climate goals, study indicates

OTHER CAR NEWS

;
Breaking thailand news, thai news, thailand news Verified News Story Network