The car was delivered to me with almost zero washer fluid. On the highway, when dust settled on the windscreen, we tried using the washer fluid, but there was nothing coming out.
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Dear all,
With the support and guidance of all fellow BHPians, I was able to complete the process of vehicle purchase and got my vehicle ( Tata Nexon XMA petrol foliage) delivered on 14th Jan, 2022. As a first time car buyer, the forum was immensely helpful to me on each and every phase of this process. Yes, ever after so much support, i did some goof ups in this process but without fellow BHPians support, I would have failed miserably. Thank you once again.
Just trying to put a summary here:
The car was booked on 31st July,2021 and it was invoiced on 17th Dec, 2021 (while in transit) after multiple escalations with TML. Location – delhi. I later got to know that vehicle warranty starts from date of invoicing and not from date of delivery.
Overall sales experience from dealership was poor. Details of dealership experience may require more than 2-3 pages of text (some of which has already been captured in my previous posts) therefore not going into that part.
On the price protection part, I booked the car at Rs. 8,75,900/- (ex-showroom) and there were 2 price hikes 1) 8,89,400/- (hike of 13500/-) and 2) 8,94,900/- ( hike of 5500/-). Initially TML did not offer any price protection but on repeated escalations for the delay in communication from the dealership, they did offer a discount of 7500 on ex showroom price of 8,89,400/- (which was settled from dealership margins, but this might be my assumption as I do not know at what price car was billed to the dealership).
The car was bought as a company leased vehicle so insurance was taken from the lesser preferred insurer Reliance General. Cost of insurance with IDV of 8,50,155/- with zero dep, engine protect was around 29185/- (1 Yr OD, 3 Yr TP). Bought extended warranty of 3 years for 21,500/-.
FOC items from dealership was the basic accessory kit containing mud flaps, mats, idol and perfume. Other than that, the rear parcel tray was taken from the dealership.
Items bought till now – Jopasu duster and microfiber cloth.
As I am still a learner, I will not be able to provide much feedback on driving dynamics, but still sharing some of the feedback received while the car is being driven around in Uttarkhand hills and highways (around 700 km trip) by my BIL.
- The car was delivered to me with almost zero washer fluid. On the highway, when dust settled on the windscreen, we tried using the washer fluid. but there was nothing coming out. Once we thought it was a washer pump failure but as we put some water in the fluid tank, it started spraying water. So, dealership had again goofed up on this. On complaining to them, as usual there was no reply.
- I am told that on potholes, the brakes are not working properly and they are pushing back. Not sure if other people are also facing this issue.
- Once the car was placed with handbrake engaged for around a week and after that when it was run, the right side rear wheel emitted a bad burning smell like the rear parking brake was still applied while in actual it was not. Not sure what’s the issue here.
- Boot lock – I am not sure where this is an issue or I am not pushing the boot correctly, but I feel that sometimes the boot does not lock and I need to push it again.
- Rear seat orientation – It seems there is a lot of difference in the height of the front and rear seat, and if you switch to rear seat after being seated in front seat for some time, you will feel that you have lost a lot of height. Rear seat orientation does not fit well. I understand that it was done due to reclining slope of the roof, but since the window glass ends over your shoulder, it feels claustrophobic. It was not too problematic for me, but it was for one of my close relatives who have history of giddiness while going through the circular roads in hills.
- Dent received – While reversing, my BIL failed to notice a tree behind and while the car was moving at a speed of around 3-4 km/hr, extreme left hand side of bumper took a hit. While there was no damage at the point which has taken the hit the bumper got displaced from left and the left quarter panel has bent. I am surprised with the kind of impact the vehicle took at this speed specially considering build quality of the Nexon. Also it seems for the extreme left of the vehicle, the sensor beeped quite late as by the time we heard the beep, there was a thud sound as well. Looking for feedback from fellow BHPians on the repairs part for the approximate cost of repairs. Is it wise to get it repaired from the Tata service centre or repairing from outside will be cheaper. As I am a complete novice on this part. any guidance would be appreciated.
Also, any recommendation for an FNG in East Delhi for repairing this. Attaching images:
Keyword: Initial ownership experience: Tata Nexon petrol AMT