Image Credit: borrowedheart/ThreadsA Threads user has turned to social media to try to get some help with an unusual situation. According to @borrowedheart, the poster was looking for help more than a month after they said their 2021 Subaru Ascent was involved in an accident on Aug. 26.However, @borrowedheart claims that they weren't behind the wheel at the time of the crash, making the logistics behind getting a new vehicle a little more complicated. According to them, their car was being taken for a "post-service" test-drive by a Safelite employee when the car was involved in a "serious collision" with a cement truck."Six weeks later, we still do not have our vehicle, and we still do not have a settlement that allows us to replace it," the post continued, sharing how they have been working to get a replacement vehicle (or even a short-term rental) since the accident, but they aren't getting much response from Safelite.The post has since gone viral receiving hundreds of likes and nearly 200 comments, not just because of the unusual circumstances, but also because people can't believe that the Subaru owner has to work with Safelite to remedy the situation instead of their auto insurance company, highlighting how much confusion there is around who is responsible for what in a car crash.The Subaru Owner Says They Owned the Car Free and ClearView on ThreadsAccording to the poster, they purchased the car in 2021 and then worked to pay it off in the years that followed. "We were not expecting to suddenly have to replace it because a vehicle entrusted to Safelite was damaged during a Safelite test drive," the post continued. "We have tried to resolve this privately and professionally for more than a month."The Threads user says that they have worked to escalate their complaints through Sedgwick, Safelite, and Safelite's executive leadership."We are not asking for anything unreasonable," the post explained. "We are asking to be made financially whole for a vehicle that was totaled while in Safelite's care and to receive a settlement that accurately reflects the vehicle we actually owned."People Were Confused About Why Safelite Was Driving the CarIf you're unfamiliar (and if you didn't immediately have the company's catchy jingle playing on repeat in your head after reading the Threads post), Safelite does automotive glass work, including replacement recalibration, and repair, often coming out to a person's home or place of work to minimize disruptions.But it sounds like some people were confused about how that translated into an employee driving the Subaru around after it was fixed. "Since when does Safelite test drive your car after a window replacement? I've had several replaced by them on different vehicles and not once did they drive my vehicle out of my driveway," one person wrote.Several other people chimed in to explain that some vehicles require recalibration after replacement, especially those that have front-facing sensors.Others Wondered Why the Subaru Owner's Insurance Company Wasn't InvolvedThe most pressing questions seemed to come from those who thought the Threads user was going about the situation all wrong. "You should have called your insurance they would have bought you a new car and sued Safelite," one person wrote."Why are you doing this and not your insurance company," another added.According to the insurance company Progressive, typically most insurance policies follow the car. When another driver uses your car, it's done as "permissive use," which means that you are giving someone who isn't listed on your policy permission to use your vehicle.That being said, this information is geared more toward someone you know driving your car, and not someone who is acting as a representative of another company, like in the example given by the Threads user. Progressive also notes that this varies by insurance company.The information raises some good questions when it comes to what type of protection you'd have in the event someone else was driving your car, making it important to check your insurance policy before handing your keys over to another driver.If you want more stories like this, follow Guessing Headlights on Yahoo so you don't miss what's coming next.
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