I dropped off my Toyota Innova for interior and AC duct deep cleaning. I chose this place based on the Google reviews.
BHPian Kashief recently shared this with other enthusiasts.
Innova interior cleaning experience – Detailing Mafia, OMR – Chennai
Interior and A/C ducts deep cleaning:
I have a 2013 Innova and booked an appointment in advance and dropped the vehicle off by 10:30 am yesterday for interior deep cleaning (includes vacuum, removing dirt and roof liner cleaning), A/C vents cleaning (process explained is that they spray the cleaning liquid and brush it and use blower to remove dirt). They mentioned the overall work as Viper Package.
Delivery Inspection:
I reached around 8pm to collect the vehicle and inspected the basic areas like door pockets, plastic areas around the seat, seat belt holders and it was not stain-free. I pointed it out and they cleaned it.
Before and After:
Not cleaned as expected:
Cost
A week back when I enquired, they informed Interior deep cleaning – Rs. 4200, A/C ducts – Rs. 1300. I expect if there are packages then there should be a price catalogue which explains the services covered and their cost. But the service guy asked me how much we agreed on when I enquired (1st alarm). I told the amount and also asked if there was a package then you should know that amount instead of asking me. When I wrote this post, I checked on their website which shows Rs. 3200 for the Viper package.
I also requested them to remove the seat covers and steering wheel cover which they agreed to and additionally charged Rs.500. While paying the bill, I asked for the catalogue and they handed over a pamphlet and said it was the old one and the new one was yet to arrive (2nd alarm). In total, I paid Rs. 6000 and asked for the bill, to which they told me that they would send the soft copy and it’s yet to be received.
As I didn’t have enough time in the last few weeks, so I chose this place based on the Google reviews. I’m not satisfied with the service and the cost.
My cars deserve a better place for detailing. Thanks!
Keyword: Dissatisfied by the service & cost of a well-known car detailing brand