We escalated the problems to the Mahindra corporate office, they tried different things like changing all wirings, software updates, etc.
BHPian pk0080 recently shared this with other enthusiasts.
I am going to share a shocking experience of buying / owning two XUV700, same models yet
We booked two XUV 700 AWD LP on the same day, for both bookings failed on the first day of launch due to rush.
So on the 2nd day, we gave one booking to the dealer and one we booked ourselves online. Both were booked through PP Automotive. Both are fitted with the same accessories and driven almost the same i.e. around 12000KM.
It’s surprising how the delivered vehicles are so different, Let’s say one is Offline XUV (booked through the dealer) and the other one is Online XUV (booked online)
Online XUV got delivered one month before the Offline XUV, despite booking on the same day.
Online XUV works great and visited workshop only for regular service, But yes wireless charging is slow and the suspension has noise though dealer says it’s normal.
On ther other hand, Offline XUV twice has to be towed to the nearest dealer, every month goes to the service station, and many weeks it spends more time in the workshop than on the road. It gets black screen, AWD error, break disk were jammed, and many other issues.
We escalated the problems to the Mahindra corporate office, they tried different things like changing all wirings, software updates, etc… but Offline XUV just Loves going back to the workshop.
With this experience, I feel that Mahindra has poor quality control and product standardization issues.
I am wondering if anyone else faced such issues and looking forward to getting your suggestions on what else can be done with Offline XUV other than just selling it ?
Thanks.
Here’s what BHPian Iyencar had to say on the matter:
The only other reason apart from QC issues could be that the dealer pawned off a TD vehicle that was abused which is causing issues to crop up now. More credible because if you as a customer got the vehicle a month before a dealer, the odds of him having had the Offline XUV for a good amount of time is quite possible. My vote is for sell unless you have the patience to take the legal route.
Here’s what BHPian vigsom had to say on the matter:
I don’t know if Defects Per Million Opportunities (DPMO) is a forgotten concept now. Also, for a company that has been awarded the Deming Prize for one of its divisions, and an even more recent award for being “One of the most trusted brands”, such issues aren’t acceptable.
I’ve known:
- XUV 500s with niggles all the way from 2011 till 2019 – wiring issues, grab handles coming off, roof lights falling, transmission shift quality issues, heater core hose leak resulting in coolant loss and engine overheat/seizure, corrosion in 3 years
- Immaculately maintained TUV300s – one engine shutting down and then being transported on a flatbed, corrosion in 3 years of purchase, and so on. Another TUV300 stopping off the highway for no apparent reason.
Although we Indians would be proud to buy Indian, it is stories like these that have kept many of us (at least me) away from the big T and the big M. I’ve for long been a fan of Japanese systems. I wonder if an Indian auto major cannot even come close to the trust that a Bajaj scooter could win in the 70s, 80s and 90s (when Quality wasn’t even a buzz word).
As far as this case goes, the manufacturer would need to step in and offer a replacement car. Selling the car to some poor excited unsuspecting customer would be wrong!
Here’s what BHPian Turbanator had to say on the matter:
Nothing wrong with either, and certainly nothing to do with your buying experience. There are no special vehicles made for online booking vs offline by the manufacturer.
When you are buying something made by Mahindra (more so by Tata) – the term that is missing is “consistency” and that’s where the Japanese excel. The first product has to be the same as the 100,000th.
If you are done with your experience of XUV, suggest selling one of these (troublemaker) and find something else. Many choices in this segment and above.
Here’s what BHPian MotorDev had to say on the matter:
Case-I:
If you haven’t already, consider having an independent expert mechanic thoroughly inspect the Offline XUV. They might identify underlying issues that haven’t been addressed or offer a fresh perspective on the challenges you’re encountering.
Case-II:
If the Offline XUV keeps experiencing recurring issues and substantial time in the workshop, you could discuss the possibility of Mahindra replacing the vehicle or providing a refund.
Case-III:
If the issues with the Offline XUV persist and you find it hard to keep dealing with repairs, you might consider selling it. While this might not be the ideal solution, it could help you move on from a frustrating situation.
Here’s what BHPian JediKnight had to say on the matter:
I bought a Mahindra (Marazzo) for the first time, after a slew of Korean/Japanese and even a French ( Renault Logan ) cars. My experience has been that Mahindra processes don’t seem to be as mature especially when compared to Japs and Koreans. So each Mahindra is unique to some extent and there is a luck factor involved that you get a “good piece”. If you get a troublesome Mahindra you need to sort out the car. Once sorted the car “settles” and then becomes quite reliable for long period of time. The problem is that simple Mahindra cars are easy to sort out. Mahindra mechs are good at basic stuff like replacing clutches or sorting out suspension etc. But they get flummoxed when dealing with electronics especially like the stuff XUV700. So it is nearly impossible to “settle” a defective XUV700 but it is eminently do-able on some thing like my Marazzo.
Keyword: Bought 2 Mahindra XUV700s: One is perfect but the other is troublsome