Volkswagen Passenger Cars Malaysia (VPCM) announced that all its authorised dealerships/service centres in the country are now either 3S or 4S centres. This is part of the company’s Volkswagen Cares initiatives to enhance the ownership experience for its customers.
There are currently 17 Volkswagen dealerships and one service partner, which are strategically located in key regions across the country, to provide customers with sales and aftersales services.
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14 of these dealerships are 4S centres (Sales, Service, Spare Parts, and Body and paint services), whereas three are 3S centres (Sales, service, and Spare Parts), while the remaining one is a 2S centre (Service and Spare Parts). Volkswagen ensures that all dealer groups are equipped with the expertise and facilities to handle body and paint services.
In addition to that, VPCM also highlighted that it is continuously working with its dealer partners to enhance customer satisfaction by providing professional, attentive, and top-level services.
Erik Winter, Managing Director of VPCM, believes that a smooth and memorable ownership experience is important, “Customer service makes all the difference because it elevates the ownership experience. Now with a strong network of 3S and 4S centres, we are providing convenience for Volkswagen owners from around the country. We are also practising transparency with our customer satisfaction because ratings and reviews are available on the Car.Advisor website, and this pushes us and our dealer partners to continue improving our offerings too.”
Recently, Volkswagen has been busy introducing new models to the Malaysian market. They include the Tiguan starting from RM 175k, the new Golf GTI starting from RM 211k, the Arteon R-Line from RM 258k, and the Passat from RM 183K.
Keyword: All Volkswagen dealerships in Malaysia have attained 3S and 4S status