1 year & 3,400 km with a bmw x3 30i: first service update

The car has only done 3,410 kms till date, my parents used to take the car out only on weekends with the Toyota Fortuner being a daily.

BHPian CEF_Beasts recently shared this with other enthusiasts.

The X3 aka Blue Bolt has completed a year and 3,410 kms with us

I am back home from college and got to drive the car after almost 6 months. Brings a big smile every time one drives it.

The car has only done 3,410 kms till date, my parents used to take the car out only on weekends and since my dad has to shuttle between Bombay and Ahmedabad every alternate week his daily the Fortuner is also seeing less running than it used to previously.

Anyways now that I am back, hope to put some serious kilometres on it. At the end of the day it’s built for long pleasurable drives…

A bit of a sad and unexpected experience with Infinity Cars Lalbaug.

The first service for the oil change was due as the car was indicating, so my dad had booked a service with Infinity Cars Lalbaug a day or two back, to have them pick up the car from home and reach the SC by 9:30am.

First of all, there was no communication on who would come to pick up the car till 9:30am. I called the SC twice to tell me who is going to pick up the car. There was clearly no clarity and they never called back. Finally a second call was made by me and they told me the driver’s name and still no number of the driver was given.

At 11:00 AM the driver calls me and tells me he is reaching in 10-15 mins. I wanted to blast him but somehow controlled my anger…

He took a video of the entire car for proof of scratches on the car if any and left by 11:20 AM.

Throughout the day no one cared to call either me or my dad about the progress. Basically no service advisor was assigned to the car.

The car was supposed to be returned today as told by the receptionist on the day of booking service as it was for 9:30AM in the morning.

Casually I drop a message with the receptionist at 6:20PM and get to know from her that nothing has been on the car…

Tomorrow being the 10th day of Ganpati Visarjan, their workshop is closed, so whatever oil filter/change that needs to be done on the car, will be on Saturday.

For a 75 Lakhs car if this is the service, god save me. I’ll happily chug along with my Toyota that treats customers with respect and values their time and energy.

Lesson Learnt: Not going to use pick-up drop facility for this car at all. I am going to drive down myself.

The daily that is going to touch 1,00,000kms soon. The replacement is going to be another Toyota for sure, even these premium brands don’t offer the same service experience that Toyota does:

1 year & 3,400 km with a bmw x3 30i: first service update

Anyways will post an update on Saturday, once I get back my car.

Some pictures till then:

1 year & 3,400 km with a bmw x3 30i: first service update
1 year & 3,400 km with a bmw x3 30i: first service update
1 year & 3,400 km with a bmw x3 30i: first service update
1 year & 3,400 km with a bmw x3 30i: first service update
1 year & 3,400 km with a bmw x3 30i: first service update

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